311
edits
Changes
→Marketing
= Product Management and Marketing Updates =
== Marketing ==
* Looking at increasing conversion rate on the download page and doing A/B testing in the US. If successful, we'll look at rollout to other locales.
* Customer Support: Set timetable for community feedback sessions. Developed early draft of customer support specs and end-user work flow. Researching potential vendors to provide platform for community based customer support.
* Global Marketing: Developed priority list of countries for marketing expansion. A graduate student team is currently identifying Mozilla community and current state of the Internet in each country to be followed by strategy development for roll-out of low-touch, high leverage marketing.
* Working on OSCON plan and roll out of new events process and calendar. Will schedule public call for later in the week to gather more feedback.
== Community ==
