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Case study: [[Marketplace/Reviewers/Points_and_Incentives|AMO points and incentives program]]
===Best Practices===
Giving Gear: Top 10 Things to Know by Jennifer Balaco September 30, 2013
*Check the wiki (https://wiki.mozilla.org/GearStore). It’s a good place to start.
*Don’t start at the top of the gear pyramid - there’s no where to go if you give the best gear first.
*Use the bugzilla form: https://bugzilla.mozilla.org/form.gear. All gear requests (except for Reps events) go through this form.
*Know why you’re recognizing someone - it most likely will be asked. Be specific.
*If you are recognizing someone, you need their email address. The Gear Team can contact the person to get shipping and size information.
*Requests are processed on Mondays.
*Once your request has been approved, it is sent to Staples. You will receive an email from Staples with the UPS tracking information once it has shipped.
*If you have questions about gear, you can email gearteam@mozilla.com or visit the #mozgear IRC room.
*Give feedback. We don’t have the resources to add every item, but we’re always considering new additions. Also, we know the process and we’re not sure where things are confusing. Let us know.
==School Credit==
