Super Reload

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Super Reload
Stage Feature Inbox
Status `
Release target `
Health OK
Status note Engineering, UX and SUMO worked on this feature over email. It was decided that anything to do with clearing cookies would be a separate feature.


Product manager `
Directly Responsible Individual Michael Verdi
Lead engineer `
Security lead `
Privacy lead `
Localization lead `
Accessibility lead `
QA lead `
UX lead `
Product marketing lead `
Operations lead `
Additional members `

Open issues/risks


Stage 1: Definition

1. Feature overview

Approximately 20% of SUMO questions are about websites not working or loading and can be fixed by:

  • Clearing the cache and reloading
  • Clearing the cache, cookies and reloading
  • Resetting the zoom level

Performing these operations can be a multi-step process that includes difficult to discover secondary UI (e.g. Clear Recent History).

Since clearing cookies can some undesirable side effects (logging you out, clearing shopping carts, etc.), this feature focuses on clearing the cache, resetting the zoom level and reloading the page.

What this feature would do:

  • Change the Shift-Reload functionality to include clearing the cache for the current domain (e.g. *, resetting the zoom level and reloading the page - a sort of "super-reload".
  • Change the look of the reload button when shift in held down.
  • Do this "super-reload" automatically when a user clicks reload 3 times in a short time span.

2. Users & use cases

  • Cached files preventing page from loading or updating.
  • User has inadvertently changed the page zoom level.

3. Dependencies


4. Requirements



Clearing the cache, cookies and reloading is separate repair process that will be covered in another feature.

Stage 2: Design

5. Functional specification


6. User experience design

Alex Faaborg created this preliminary mockup:

Reset page.png

Stage 3: Planning

7. Implementation plan


8. Reviews

Security review


Privacy review


Localization review




Quality Assurance review


Operations review


Stage 4: Development

9. Implementation


Stage 5: Release

10. Landing criteria


Feature details

Priority Unprioritized
Rank 999
Theme / Goal Experience
Roadmap User Support
Secondary roadmap `
Feature list Desktop
Project `
Engineering team `

Team status notes

  status notes
Products ` `
Engineering ` `
Security ` `
Privacy ` `
Localization ` `
Accessibility ` `
Quality assurance ` `
User experience ` `
Product marketing ` `
Operations ` `