Support/Firefox 4 feedback reporting plan
This document describes one part of the Support efforts around Firefox 4 Beta. For other sub-projects, see the main project page
This section involves our path for reporting issues with Firefox beta products back to QA and developers, generating useful bug reports and sharing user insights.
- Report weekly issues to developers and QA about problems with the beta, incompatible extensions/web sites and general user feedback from reports in SUMO (Live Chat & Forums).
- Develop a system for collecting community-found reports and actively engage the community in common-issue reporting. Long term goal: expand this to all of Firefox, not just the beta.
- For the reporting, one rep from each feedback channel is meeting once a week to coordinate reports.
- For the community involvement, we're going to pilot our community involvement plan by assigning beta-specific tasks.