Support/KBForum:Deployment

Initial deployment

We will initially be creating the KB article forum without any changes to the backend code. After the forum is tested on support-stage.mozilla.com, we will create the forum on support.mozilla.com, and use it for new article requests. If there is an increase in contributors drafting articles, we will start migrating the most important article bugs to the new forum.

• Make sure PRD is up to date - 2010-01-15
• Create forum on stage - 2010-01-22
• Create thread for test article bug - 2010-01-29
• Announce to community for testing - 2010-02-01
• Test the forum to process at least 3 article requests - 2010-02-23
• Create doc outlining the deployment process - 2010-02-24
• Create forum on prod - 2010-02-26
• Migrate article bugs to test forum - 2010-03-05
• Update contributor documentation - 2010-03-05
• Announce to community - 2010-03-05
  • Blog about forum - 2010-03-05
• Evaluate any increase in article drafts - 2010-03-12
• Migrate most important (P1,P2) article bugs - 2010-03-12

KB forum success: 2 weeks

• 8 threads / 1 community member started a thread
• 0 community members drafted
• 2 fixed / only team members reviewed

Webdev enhancements

(later 2010)