< Support | Kitsune | KB | context scenarios
Ben: Article Edit
- Ben is contributing in a Firefox forum and sees a link to a KB article.
- He goes to the article and notices that the article does not contain a solution that he knows works, so he looks for a place to contact Mozilla.
- When noticing the feedback form, he sees a link to edit the page, and clicks on that.
- He is informed that in order to edit a page he has to login, but he isn't registered. He sees a quick way to register on the login page, so he spends 10 seconds registering.
- When registration is finished, he is taken to the article editor (editing the article he was at). He sees a textual representation of the article (markup), but picks a spot to insert his solution.
- He doesn't care about markup, and just inserts the text of his solution.
- He looks to submit his edit, and is asked to cite a reference for his solution. He adds a URL, and submits his edit.
- He is taken to a 'thank you' page, where he is told that his edit is awaiting approval, given links to other ways to contribute to the KB, and a link to the contributors forum. In addition, he is sent an email, informing him that his edit is awaiting approval.
- At a later time, he receives an email informing him that his edit was approved.
Ben: Article Discussion
- Ben is reading the Firefox Sync article and has an idea that he thinks will make it better.
- He switches to the "Discussion" view and is prompted to log-in or register in order to post or to continue without doing that in order to read-only.
- William decides to register, so he fills in a username, email and password and hits enter.
- He's automatically logged in and taken to the Firefox Sync discussion forum where he starts a new thread and posts his suggestion.
- Later when other contributors respond to his post he receives an email notification that includes the full text of the message and the ability to submit a reply via email.