Support/Weekly Meetings/Agenda 2008-03-24
- Bugzilla: New article requests: 2  , Article bugs fixed: 0
- L10n updates for locale leaders will now take place on mozilla.dev.l10n.web.
- No notification of new translations 
- Going to call for new firewall articles for upcoming Firefox 18.104.22.168 release. 
- Will ping trolly about EnumProcess progress  - np
- Version info add to Using SHOWFOR
- New contributor: jscher2000, about 50 posts this week
- 3 contributors (Quarantine, Bo, cor-el) at around 3000 total posts each!
- Quality of service seems good, but looking to get more contributors to prevent burn-out among "ultra-helpers".
- Mix up Live Chat and forum helpers?
- Number of threads down again, but still about the same as it's been for the past month.
- Will run scraper to see if adding Tb to "Ask a question" page was effective. If so, will consider adding Safe Mode or "Can't connect after upgrade" to it.
- Some useful fixes coming down the pipe, like "list of threads I posted in".
- Some bugs that would make others easier to do coming too.
- Performance a big issue, probably the #1 complaint right now 
- Will the other performance fixes help load times for people logged in and user the forum?
- Several new accounts this week, will see if any turn out to stick around
- Figured out high no-answer rate
- Bug in software means queue time-out is stuck at 4 min
- Contacted Jive, making it high priority
- Configured transcripts - users can now get a copy of the chat emailed to them
- Added "Did you know?" module to Live Chat pages with links to live chat helping page as well as contributor home page