Support/Weekly Meetings/Agenda 2008-03-31

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Support » Weekly Meetings » 2008-03-31

Sumo

  • Performance status [1]
  • SUMO day
  • Weekly metrics [2]
  • Reasoning for move from in-product help to sumo? (cilias)

Knowledge Base

  • Bugzilla: 16 article requests (2 dups, 9 firewall requests) [3], 5 new articles [4]
  • Article feedback text box is now hidden by default (took effect Friday night?). Number of article comments has dropped considerably. Before: ~60+ comments/day. After: ~5 comments/day.
    • Some comments are still from people looking or help; so wording will need work.
  • Primary version of Firefox 3 article is up [5]. Thanks to David Craig (ravedave).
  • New bug in SHOWFOR [6], so please remember to preview your edits, to make sure it is working properly.

Forums

  • Contributors liking the somewhat faster forums. Non-scientific testing indicates it takes ~ 10 seconds to load a thread when logged in as opposed to 25 before. Would still like it to be ~ 5 seconds.
  • Other feature work put on hold for now.
  • Traffic up from last week despite outage. (People just waited until the site was back to ask their question?)
    • Traffic from article comments? (cilias)

Live Chat

  • Getting a steady trickle of trainees, not sure if due to the new "Did you know" module
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