Support/Weekly Meetings/Agenda 2008-09-15

Support » Weekly Meetings » 2008-09-15

Sumo

• Weekly metrics

Knowledge Base

• Bugzilla: 2 article bugs filed [1][2], 1 article bug verified fixed [3]
• Still gathering feedback on new editor.
• New start page for Firefox Support localizers [4].
• Policy on linking to add-ons discussion in mozilla.support.planning [5].
• What to do with out of date/obsolete pages.

Forums

• Forums are still slow but not throwing database errors.
• Participation is up this week, yay!

Live Chat

• zzxc is without power today, Cww in charge of livechat for the day, pulling stats.

Metrics [6] [7] making KB polls off.

Norton 360

• Main thread: [8]
• Call with Symantec on Wed to finalize suggested workarounds.