Support/Weekly Meetings/Agenda 2008-10-13
- Weekly metrics
- Last week's weekly support issues
- Format has completely changed, new status fields.
- Now focuses on getting info from Forums mainly rather than Hendrix.
- How to get people to sign up?
- KB metrics (Cww)
- Bugzilla: 1 new article request , 0 article bugs verified fixed
- Going to send out survey to localizers this week
- All top 15 articles are in Japanese!
- We're back to not being able to load threads. bug
- Policy on hijacked threads.
- Policy on threads asking for more information.
- Top issues - full report coming soon
- Many users can't figure out how to sort bookmark folders due to bug 400447
- More info needed on Flash sound issue, bug 436686
- Yahoo logins not working for some people, seems to be related to Yahoo Toolbar
- Preferences not saved, same as last week
- Logins not remembered after restarting Firefox, same as last week
- Strange Mac issues (fonts look wrong, gfx issues, window positioning wrong) fixed by clearing Mac caches.
- 6 accounts created, 0 accounts approved
- Traffic down last week, percentage of chats answered up to 70%
- New blog post about scheduling live chat hours, anyone who can help should add themselves
- Live Chat CSAT: idea page updated, bug 458713
- No more feedback. I think we should just pick a date and hope that we have the response that we need.
- Nov 14, 21 work best for me, but I'm open to suggestions.
- Who is best for making presentations? Current topics:
- How to localize articles
- Tips and tricks for keeping up to date on translations
- Localizing for Firefox 3.1