Support/Weekly Meetings/Agenda 2009-03-30

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Knowledge Base

  • The parent options window articles will start to be purged.
  • Searching for ways to make article comment triage community based.
  • Couple of blog posts coming: Writing concise docs, and monitoring a category
  • It looks like April 7 is the date for updating KB from 3.1 to 3.5


  • Huge spike in number of replies by contributors powered by mainly one person (again, cor-el -- some of these are dupes due to the below).
  • Still getting timeout errors when posting.

Live Chat

  • Metrics update: 15 active helpers (1 new)
  • Crashes (Flash, sqlite), corrupt sqlite files, and 'chrome registration failed' remain top complaints
  • New blog post about Live Chat web client PRD


  • Need to go through how to contribute documentation to make sure we don't tell people to register as contributor now that that option is gone/default.