Support/Weekly Meetings/Agenda 2009-06-01

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Knowledge Base

  • ~20% of KB is checked for 3.5 updates. Most of the work was done on the weekend by Bo.
    • We're using the "Alert translators" check box when updating an article for 3.5 to help localizers track which articles to update.
  • Concept for "Using the Firefox open media player" article is done. We just need someone to write it.
  • Crash sub-articles are up, and "Firefox crashes" update is waiting review.
  • New contributor doc: Using poll data to judge your edits


  • Contributor survey is done, data coming to sumo blog.

Live Chat

  • Welcome to new contributors: stoperror, enti342, fortune82, olli, Garret
  • Contributor survey wrapping up this week, results will be posted to the sumo blog this week
  • Top chat tags this week
    • Top issues: User experience, crashes (many on Mac), data corruption, Firefox won't start, cookies
  • New blog post about Live Chat CSAT data
  • Network/server issue has been affecting live chat over the past week, filed bug 495308.