Support/Weekly Meetings/Agenda 2009-06-22

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Knowledge Base

  • Crash article CSAT is up from 3.88 in May to 4.38 this month. Understandability has dropped to below 50%.
  • New pages addressing l10n feedback from last year:
  • Firefox 3.5 KB update
    • KB audit edits are backported to Updating articles for 3.5 page.
    • Now that RC2 is out everyone can update screenshots. Blog post is drafted.
    • Top localizers have been updating as well. de, fr, it, es, ja, nl average at over 90% on l10n Dashboard.


Live Chat


  • SFD Update
    • 61 signons
    • Will draft e-mail for wednesday