Support/Weekly Meetings/Agenda 2009-07-06

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Knowledge Base

  • Goal for Q3: Get CSAT above 85%
    • Will publish plan.


  • Lots of unregistered helpers this week (maybe, still figuring out query)

Live Chat

  • High participation last week with the release. (44 active helpers, including 6 from Mozilla QA and 1 from Firefox team)
  • We are now tracking the number of forum responses to live chat. Out of ~1100 chat sessions last week, about 55 continued to the forum.
  • Top tags from the 3.5 release. (Crashes, extension compatibility, slow starting, firewall issues, and broken websites were the most common issues)


  • T-shirts, waiting on a few e-mail addresses, then sending email