Support/Weekly Meetings/Agenda 2009-08-24
- Attn: bug 505356 "Open all external links in KB articles in new window/tab" -Milos
- Bookmarks reorganization - going to start filing bugs this week for new task-specific articles. -Bo
- Thanks to Bo, all top 5+ crash articles are in the KB. One new one this week.
- This week we'll focus on getting the Bookmarks and Cookies articles split.
- KB CSAT took a dive in March, but I don't know the cause.
- PRD draft for KB article requests, tracking, and discussion. (Discussion thread)
- Looking for feedback from localizers: Simplifying how to translate articles.
- Probable change in screencast/screenshot policy. Have a look. Give your feedback. 
- Sumodev stuff for anyone who wants to test on support-stage:
- Writing guidelines for forum moderators
- Top tags from last week
- Web client demo - currently in testing
- Goal is to have Milestone 1 complete this week
- Canned responses have been updated with new common issues and troubleshooting steps
- SFD will be a KB writing sprint on 9/3
- Laura wants to know if we should link to SUMO articles on the Plugin Checkup page.