Support/Weekly Meetings/Agenda 2009-09-21

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Knowledge Base

  • New articles: Crash when closing a Gmail tab, Bookmark folders
  • One article for crashes caused by malware?
  • Article for Facebook issues? [1]
  • Contacted metrics team about what changes make the greatest impact to CSAT score. We may have a phone meeting this week. (Haven't got to details yet.) [2]


  • User traffic in the Contributors forum could be coming from Google.[3] -cilias

Live Chat

  • Most common chat tags, no major changes in the past two months. (Crashes/hanging is still the most common problem)