Support/Weekly Meetings/Agenda 2009-09-21
- Weekly metrics
- Start page bounce rate theory from last week: large increase in referrers from Firefox whatsnew pages.
- Top articles block was updated last week, to reflect top questions.
- Last week's weekly support issues
- New articles: Crash when closing a Gmail tab, Bookmark folders
- One article for crashes caused by malware?
- Article for Facebook issues? 
- Contacted metrics team about what changes make the greatest impact to CSAT score. We may have a phone meeting this week. (Haven't got to details yet.) 
- User traffic in the Contributors forum could be coming from Google. -cilias
- Most common chat tags, no major changes in the past two months. (Crashes/hanging is still the most common problem)