Support/Weekly Meetings/Agenda 2010-01-25

Sumo

• Weekly metrics
• Last week's weekly support issues
  • Check emails.
• EU Browser Ballot start page

Knowledge Base

• New articles:
  • How to synchronize your bookmarks and settings between computers
  • Many windows open after downloading
  • Some plugins used by this page are out of date
  • New tabs do not appear to the right of the last tab
  • Upgrading to Firefox 3.6
• Notable edits:
  • Added Torbutton issue to Lost Bookmarks
  • Facebook chat issue added to Problems using Facebook in Firefox
• KB Objectives
  • How can be better define each item in the list?
  • Are there any items that don't belong (duplicates)?
  • Any items missing, that you feel should be in the list?

Forum

• People didn't use the Troubleshooting Information as much as we were expecting. bug 541219
• We should really thank Jesse's brother who answered 120 questions!
• Hosted design lunch on new forum design.

Live Chat

• We did extended live chat hours last week for Thursday and Friday - 25 contributors!
• We're doing more extended hours this week (one extra hour on Tuesday and Thursday)
• Tag data from the release

Roundtable