Support/Weekly Meetings/Agenda 2018-10-10

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Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 16:00 UTC [1] Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

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Live chat

please note that the agenda should not be edited starting 2 hours prior to the event - thanks!

PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

AGENDA

COMMUNITY ROUNDTABLE

Please add your agenda items here if you are a contributor or community member

  1. SUMO + IO - threads on Contributor forums and Discourse.
    1. Chris: "Does this mean support is not part of marketing anymore? Has the budget changed at all?" - Yes, we are no longer a part of Marketing. We are in the process of discussing budget for 2019 (we will have a team meeting in November to plan for many aspects of 2019).
    2. Business as usual, Support as usual, everything as usual - but more synergy, joint research, experimentation, and bold moves in the future.

COOL COMMUNITY NEWS OF THE WEEK

CONTRIBUTORS OF THE WEEK

(Please link to their profile and add a reason for nomination)

UPDATES AND ANNOUNCEMENTS

PRODUCT UPDATES

PLATFORM UPDATES

KNOWLEDGE BASE AND LOCALIZATION

  1. Over 360 revisions in the last 7 days - you all rock!
  2. No option to edit the KB in Virtual Reality just yet, but we're working on it ;)

SUPPORT FORUM

  1. Firefox for iOS response rate reached 100% last week. -cilias
  2. Increase in RAM issue - https://support.mozilla.org/en-US/forums/contributors/713194?last=74841
    • Please share with how to best troubleshoot this issue - we are also seeing it alot in social support.
  1. Bookmark Back up = https://old.reddit.com/r/firefox/comments/9i136z/httpswwwjeffersonschercom_causes_a_uses_an/
  2. Top viewed new questions

SOCIAL SUPPORT

  1. Did you see the newsletter? Here is the html version (open and screenshare)
  2. Metrics: 155 Help Me 33 #fxhelp 64 replies ~97 replies ~62% response rate
  3. Did you see the two new blog posts, you may see some new tweets about them. (add tomorrow after publication)Content Blocking, Reality, Focus

Special Guest Firefox Reality Open Questions

  1. Which stores are Firefox Reality available in? https://support.mozilla.org/en-US/kb/install-firefox-reality
  • Port store, vive focus (reality in the Vive port store) and Oculus

Screenshare: not supported - supported

  1. Side loading - can we side load Reality onto my older device? Which devices?
  • APK is in the github repository. It can be added to any VR device, but it is complex. Varying in per
  1. Full Screen a video experience or site that you think will really enhance the experience - https://support.mozilla.org/en-US/kb/resize-firefox-reality-window-full-screen-or-focus

NO favorite site, but there is a great flexibility to take advanced of the headset.

  1. Will the voice search be remembered on the device? What powers the voice search?

Currently the user cannot see remembered search voices. New models are being explored. Nice to

  1. How do you like reading articles on the 3D headset (for new device users)

Yes it is a bonus and it going to be a really great

  1. What is your favorite game or featured artists so far, where can we check those out?
  1. Add your questions here.....

FUN ZONE - JOKES, ETC.

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