Support/Weekly Meetings/Agenda 2018-10-31

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Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 16:00 UTC [1] Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

Read more

Live chat

please note that the agenda should not be edited starting 2 hours prior to the event - thanks!


PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

AGENDA

COMMUNITY ROUNDTABLE

Please add your agenda items here if you are a contributor or community member

COOL COMMUNITY NEWS OF THE WEEK

CONTRIBUTORS OF THE WEEK

(Please link to their profile and add a reason for nomination)

  1. New contributors Lynne, MNapolitano, appolo007, Kristaki, SpencerMoore

UPDATES AND ANNOUNCEMENTS

PRODUCT UPDATES

  1. Top issues this week from Roland :)

PLATFORM UPDATES

KNOWLEDGE BASE AND LOCALIZATION

  1. (read only updates as Michał's AFK)
  2. Spooky KB greetings to you! Almost 400 KB edit in the last 7 days!
  3. Screencast added to Thunderbird signatures article - cilias
  4. Welcome to abstinent1975, MSTR93, Rafloit, MarianneChan, Besufkad_Menji, king.aloush - new names in the KB!

SUPPORT FORUM

  1. Thank you for contributing to SUMO Week, the second week and final week to participate is this week. But, do not be discouraged, there are still users to help. Sign up to to join https://support.mozilla.org/en-US/forums/contributors/713212?last=74909
  2. What is a 'Top Contributor'? [2]
  3. Check out the top issues for this week: Dark Mode mismatch in Windows, Autoplay for videos was changed for users? Content blocking had a lot of conversations.
  1. Top Viewed questions (report to be shared)

SOCIAL SUPPORT

  1. Happy end of the month, we have some shared tweets for you in the upcoming newsletter - look out for that by the end of the week.
  2. Sorry we missed you on Friday for the Social Support Meeting, I will send out a request for times available for a time that works for more people.
  3. Thank you so much for your help in the SUMO Week sprint, we are going to have one more and a link to how to use the trello board can be found in the previous meeting on airmo.
  4. Interested in getting started right away? Share this link with your friends https://support.mozilla.org/en-US/kb/social-support-guidelines

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.