Support/Weekly Meetings/Agenda 2018-11-14

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Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 16:00 UTC [1] Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

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Live chat

please note that the agenda should not be edited starting 2 hours prior to the event - thanks!

PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

AGENDA

COMMUNITY ROUNDTABLE

Please add your agenda items here if you are a contributor or community member

COOL COMMUNITY NEWS OF THE WEEK

CONTRIBUTORS OF THE WEEK

(Please link to their profile and add a reason for nomination)

  1. Christophe from Paris, Wim, Syam, and Pravin for top contributions in the Social Support Program this week.

(Please welcome these new users, check out the first 30 days on SUMO guide here)

  1. Ron Garrison in the support forums
  2. [2]in Social Support please vouch for them here on Mozillians

UPDATES AND ANNOUNCEMENTS

PRODUCT UPDATES

PLATFORM UPDATES

KNOWLEDGE BASE AND LOCALIZATION

  1. Over 420 revisions in the KB over the last 7 days - thanks, everyone! :)
  2. Global localization direction in 2019: less last-minute pressure on contributors & streamlining contribution options.
    1. Some l10n work (legal, marketing, product) will be sent straight to 3rd party providers.
    2. There will be less hassle around localizing new content - it will be easier to know what to contribute to and how to contribute to it, for each release.
  3. Version 64 content progress (thank you, Joni!) - more updates next week :)
    1. Live bookmarks migration: https://support.mozilla.org/en-US/kb/live-bookmarks-migration
    2. Error pages for common TLS certificate issues have been updated to be clearer: https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean
    3. Remove add-ons through context menu on add-on buttons on toolbar: https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons

SUPPORT FORUM

  1. Proposed changes to forum rules about posting sensitive information - cilias
  2. SUMO Day Results if you are interested
  3. Premium Services Experiments Information: MDN Donations and ProtonVPN
  4. I am sorry for those of you that were not notified about the next version of the Respond tool experiment, the tool is by invitation and recommendations. For openess, this is what the tool looks like and some of the objectives ;) https://www.youtube.com/watch?v=CnrKXhC4XX4
  5. Some Questions that need some help:
  1. Some top viewed new questions this week
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