Support/Weekly Meetings/Agenda 2024-01-17

Meeting Details (scroll down for the agenda)

(meeting duration approx. 45 minutes) starting at: 17:00 UTC [1]

Call Details

• California: 1-650-903-0800, pin 2 – then 8437 then #
• Toll-free: +1 800 707 2533, pin 2 – then 8437 then #
• Skype (free): +1 800 707 2533, pin 2 – then 8437 then #

Participate

• Join the meeting on Zoom (You'll have to download and install the Zoom Desktop client)
• AirMozilla
• YouTube

Live chat

• SUMO – Matrix channel

Read more

• Support blog
• Contributors forum

PARTICIPANTS

Please add your name and your SUMO profile link (you can also attend our event in the community portal):

• Kiki
• JR
• Abby
• Bogo
• Roland
• Donna
• Mandy
• Josh
• Brittany R.
• Olivia
• Brittany L.
• Tim M.
• Danny C.

CONTRIBUTORS SHOUTOUT

(Please link to their profile and the reason for the mention)

1. Welcome to Social & Mobile Store Support to Eyad Ahmed. Thanks for helping out to set up Arabic keywords so we can have Arabic queue in Verint.
2. Thanks to Pierre and Christophe for working with me to optimize the French queue in Verint!
3. Thanks to Paul for his prompt action on the Google Search incident last week.
4. Thanks to the forum moderator team for the discussion about Generative AI policy. Please keep the feedback coming!
5. Thanks to Chris Ilias for confirming the moderation issue so we can file a bug report.

AGENDA

TOPIC OF THE WEEK

1. Team introduction.
   1. Donna is the Content Strategist
   2. Mandy is the Product Support Manager for Firefox
   3. Brittany Reid is the Support Operations Specialist for the PXI products
2. FOSDEM is coming real soon. Please let me know if you're planning to attend.
   1. There will be talk about SUMO.
   2. Some fantastic contributors will help us with the booth.
   3. We will run a quiz during FOSDEM for people to get cool swags.
3. 2024 planning is underway and contributor survey is coming this quarter. Please stay tuned!

MOZILLA'S WORLD UPDATE

PRODUCT UPDATES

1. Release Scrum meeting recording can be found here: https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8154f7f8-d407-46a0-9fa8-b0f9012e63bf

Desktop

• Credential manager Updates
• String updates for Credential management articles (Screenshot updates)
• Consolidation of Password advice
• Removing search bar section from 'Change your default search settings in Firefox'
• Updates to DOH articles
• Install Firefox .deb package for Debian based distros

Android

• CC autofill updates [Validating]
• Simplified Navigation updates [Validating]

String updates for Credential management articles (Screenshot updates)

iOS

• Private browsing Mode Simplified Nav and iOS Felt Deletion [Waiting on experiment sizing]
• String updates for Credential management articles (Screenshot updates)

Thunderbird

• Wayne Mery, Thunderbird community manager and release manager, will be at FOSDEM. Say hi to him if you are there!

KNOWLEDGE BASE AND LOCALIZATION

1. Updating Review Guidelines for non-English articles (please chime in with your feedback on this thread!)

SUPPORT FORUM

1. As a follow-up to this Generative AI policy, we announced last year, we're working with the forum moderator team to scope the enforcement part and consequences for violating the policy. Please stay tune for more updates!

SOCIAL SUPPORT

1. Please let us know if you're interested in leveraging our tool (Conversocial/Verint) to reply to your local community account(s).

PLAY STORE SUPPORT

DECISIONS AND ACTION ITEMS

FUN ZONE – JOKES, ETC.