Support/Weekly Meetings/Minutes 2008-04-07

Support » Weekly Meetings » 2008-04-07

Attendees: djst, cilias, np, Lucy, zzxc, nkoth, morgamic, laura

Sumo

• Performance status [1]
  • Next step should be to do traffic testing on a test cluster; morgamic to spearhead that
  • Many of the questions answered in the linked wiki page (thanks laura)
• SUMO day (getting the word out, finalizing on events, picking hours)
  • Doing Mozilla Blog post and about:mozilla announcement this week
  • Posted in other Mozilla related channels
  • Hours of operation: 7 AM - 6 PM PDT
  • Should come up with events that are a mixture of easy and more advanced stuff for people to get involved with. Events being finalized in [2]
• Weekly metrics [3]
  • New metrics! Top/bottom articles, active forum contributors.
  • About 15% traffic increase since we started to link to placeholder page for in-product help. Hard to estimate traffic increase when we link directly to SUMO.

Knowledge Base

• Bugzilla: 2 new article requests [4][5], 3 new articles [6][7][8].
• New tutorial on translating articles [9]
• New approver: Bo! He's been a long-time contributor to the Knowledge Base and we're excited to have him as an approver.
• New content block: aboutconfig
• 0 universal freetags! (That's a good thing, because it means all tags have a language set, eliminating the problem with tags appearing in the wrong language.)
• 32 locale leaders + 9 approvers + 77 contributors (Last I checked, it was around 10, so I guess the blog post helped) = 118 total contributors
  • We can now use this as a starting point for "New Contributors" in the weekly metrics
  • There's still at least 5 users that have edited/created articles, that are still not set as Contributors
• Splitting Contributor page: 1 for how to get started, and the other for regular contributors
  • The current page should remain mostly the same and should be the landing page for people who want to find out more about SUMO and how to help
  • The new page would act as a contributor portal, with content aiming to help contributors staying on top of things, as well as making the experience more dynamic

Forums

• Stats
  • Number of contributors: 14, but looks like maybe half have only posted once last week
  • Biggest week ever, over 1000 threads
• Planning for SUMO day
  • Updated Providing forum support with tips from Bo
  • Having trouble thinking of any "projects" for new contributors other than just "provide forum support"

Live Chat

• Chirpy updated (a collection of useful tips for people helping out with Live Chat) [10]
• Some contributors who want to help out, but can't during today's hours of operation
  • Lucy in Europe this week; will try to start a European Live Chat shift