Support/Weekly Meetings/Minutes 2008-06-23

Support » Weekly Meetings » 2008-06-23

Attendees: djst, lucy, nkoth, zzxc, cww, Collin_1000

Sumo

• Weekly metrics
  • Significantly increased traffic from Firefox 3, as expected
  • Servers held up generally well (at least not worse than any other service!)
  • Traffic has dropped steadily since launch day, but will definitely increase rapidly again as we start rolling out the automatic updates
  • New calculation of top polls. Previous results were only using the top 30 polls. New results use any en-US articles with over 20 results
  • Can't load action log screen to get stats
• Firefox 3
  • Generally the approach to escalate common security issues regarding Firefox 3 worked well. See also separate blog post about that.
  • Jason: working on getting stats on most common issues. Tiki not being co-operative.
  • Possible stats:
    • Most visited articles (Urchin)
    • Most voted on articles (Tiki)
    • Most helpful articles, based on number of votes (Tiki)
    • Articles/external URLs linked to most often in forums (Tiki)
• SFD3 feedback
  • The general approach of using a single page hosting both IRC channel for chat, and Mogulus for all workshops worked really well
  • A lot less confusion about where events were hosted, and a lot less work on updating IRC status messages, wiki pages with schedules, etc.
  • Mogulus also gave us the ability to see how many people were participating (up to 45 people!), and people could be logging in before an event started
  • Thanks to Cww for figuring out how Mogulus and desktop sharing worked in Windows, and to Dietrich for doing the same on the Mac!
  • Figuring out the exact time requirements for the individual events can be tricky -- should figure out what we can fill the channel with when there's no live content going
  • In summary, we got around 6-10 more live chat contributors and a few more forum contributors
• Status of Google SoC projects
  • The screenshot annotation project is going really well, with most requirements already fully defined and a student working very hard to always stay ahead of me (djst, the mentor). :)
  • The Search project hasn't really started yet because the student has been busy with exams, but we have figured out a reasonable scope and will have a meeting with the student this Wednesday. He has pretty solid approaches on the problems so things look promising. nkoth is the mentor.

Knowledge Base

• cilias couldn't make it to today's meeting, but we covered the important bits above (important issues with Firefox 3 were looped back into the KB and promoted to the start page)

Forums

• Big thanks to all those who helped in the forum. There were a lot of questions posted, but we got through it well.
• Bo and cor-el now over 10,000 posts!! A huge thanks to these amazing guys.
• Some intermittent bugs with the forum - pages showing up with a different stylesheet, new posts not reflected immediately, can't delete posts...

Live Chat

• In a normal week, about 300 live chat requests are answered. Last week over 1000 were answered!! Really incredible effort by the community.
• 46 new accounts
• Updated server software to 3.5.2 last night
• Time to start hacking group -- people from the Live Chat community are interested in coding. Lucy and djst to approach Jive devs for a good peer reviewer to get us started.
• Lucy to post requirements doc for scheduling software ideas on the wiki