Support/Weekly Meetings/Minutes 2008-09-15

Sumo

Weekly metrics
- Most popular articles list not accurate (see bug)
This week is the first time we share the weekly common issues list during the SUMO meeting. It's a chance to make sure everyone can provide their feedback and additional info, and verify that we're seeing the same things. This way, we have a better list to present to the rest of Mozilla on the Wednesday Firefox 3.1 meeting.

Knowledge Base

Bugzilla: 2 article bugs filed [1][2], 1 article bug verified fixed [3]
Still gathering feedback on new editor.
New start page for Firefox Support localizers [4].
Policy on linking to add-ons discussion in mozilla.support.planning [5].
- We don't want to link directly to add-ons, as that gives a false impression that we're supporting them
- We should, however, promote one of the strongest features of Firefox -- it's extensibility. We can do that without endorsing any specific extensions.
What to do with out of date/obsolete pages -- cilias to start a discussion this week

Forums

Forums are still slow but not throwing database errors.
Participation is up this week, yay!
- 775 replies by contribs, this week 1775
- cww to verify the stats, as it looks like the participation doubled...

Live Chat

zzxc is without power today, Cww in charge of livechat for the day, pulling stats.

Norton 360

Main thread: [6]
Call with Symantec on Wed to finalize suggested workarounds. cww and zzxc to call in.
cilias to review zzxc's edit to the Norton 360 article

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