Support/Weekly Meetings/Minutes 2008-11-17

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Support » Weekly Meetings » 2008-11-17

Attendees: djst, cilias, zzxc, cww, nkoth, lucy

Sumo

  • Last meeting summary (for djst!)
  • Weekly metrics
    • chofmann/djst working on start page improvements. We have some specific things we'd like to test, like the placement of the "Browse the Knowledge Base" link. Should have a better update next week.
  • Last week's weekly support issues
    • 3.0.4 new issues?
      • more crashes (may be related to memory usage, or that could be a red herring?)
        • OSX: bug 459531
        • Windows: crash on 0x00 may be AVG8 bug 446224, Backdoor.Ulrbot.C rose a lot of places in the topcrashes list after 3.0.4 came out bug 434403.
      • Firewall blocks connectivity (Norton mostly)
      • Gmail loads in basic mode: large forum thread
      • Firefox 3.0.4 uses 100% of the CPU while idle bug 464864
      • Unsolved memory leak in windows: bug 457234?
  • QA team collaboration
    • Sent info about how to log in to Live Chat without Spark, meaning QA team members can help troubleshooting users' problems when it makes sense (when it's a top issue and/or when the QA team needs more info for important crashers
    • Waiting for a list of QA team members that can sign up for this collaboration
  • SFD status
    • Mitchell to join us for the last Americas session (djst)
    • Waiting for talking points to introduce the sessions for the Asian and European shifts
    • Getting everyone set up with needed software etc
    • Preparing and hosting sessions -- all sessions assigned!
    • Getting traffic from the SFD page into #sumo, sorry about the spam.
  • djst joined the l10n-drivers meeting last week and we all agreed on the following:
    • SUMO needs clear l10n priorities to make it easy for localizers to see what work is most important
    • Currently, localizers find SUMO an overwhelming task -- we need to ensure that there is a simple way to get started, with a straightforward list of initial things, e.g. the start pages and the UI. We can't expect people to localize the whole Knowledge Base, so we need to focus on what is most important (again, clear priorities).
    • A dashboard for localizers showing the overall status of SUMO l10n is wanted for 2009.
    • We need to better communicate the importance of having localized support.

Roundtable

  • Since Thursday's update, there have been no screenshots in the KB. This was not intentional. It is a critical bug, that was fixed this morning. bug 464913