Support/Weekly Meetings/Minutes 2008-12-01

Support » Weekly Meetings » 2008-12-01

Attendees: djst, cilias, cww, zzxc

Sumo

• Weekly metrics
  • Not as much KB traffic as before -- localization saturation?
  • Number of contributing locales would be interesting to monitor. cww to test if it's possible.
  • New metric: Active forum contributors -- contributors who have posted in at least 5 threads last week
• Last week's weekly support issues
• cww has meeting with timr about QA/SUMO common support issue system

Knowledge Base

• For IE users + ActiveX articles updated
• cilias to update the Running Firefox on mobile devices article and also add info about iPhone. djst to ask PR for an official reason why we can't/won't/aren't allowed release Fennec on iPhone.

Forum

• Would be cool if the #sumo bot could track how many people click on its links to the Forum -- could write a script for it (but would depend on better hosting of stuff like this on Mozilla's own servers)

Live Chat

• Traffic was up last week despite Thanksgiving.
• 5 active contributors last week
• 6 new accounts, 2 actually helping

Roundtable

• Need SUMO tools server for stuff like foxkehbot, stats, queries. djst to talk to Laura about it.
• We should have a welcome e-mail that's sent out to people who register on SUMO (or Live Chat, which is still technically a separate registration). zzxc to write email template that we can use to send manual e-mails for now, until we have this set up automatically.
• SUMO logo is going through the legal process until we can take it to the next step.