Support/Weekly Meetings/Minutes 2009-06-15

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Sumo

Knowledge Base

  • 3.5 KB update
    • RC1 candidates can be used for screenshots. Guidelines posted in Contributors forum.[1]
    • Localizers have begun updating.
    • Some articles will be archived.[2]
    • Handful of articles left to check (working with others to get it done.)
  • Nelson says that new search cannot specify what articles people are clicking on for each search term
    • cilias to file bug about it
  • What to do with "Cannot connect after upgrading" [3]
    • cilias to compare the drop in CSAT with previous releases (3.0.10 and 3.0.9) to determine if this drop is unique
  • Adding screenshots tutorial is pimped out (has a screenshots and a screencast on how to add screencasts)
  • New locales: Malay (ms), Romansh (rm)
  • Locale update: Serbian (sr) has been split into sr-CYRL and sr-LATN
    • New translations will be done in sr-CYRL first, and then the sr-LATN version can be generated with a script
    • Thanks to Milos for advice and help here!
  • Group permissions page is up. [4]

Forum

  • Lots of great forum improvement suggestions at [5] and Support/ForumUX/PRD
    • More of a list of wanted improvements of the forum than a PRD so far, but a great start to improve the (arguably) least "matured" component of SUMO

Live Chat

  • Lots of webmail issues, mainly due to Yahoo cookies
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  • Blog post by tomorrow about getting community to participate with Live Chat during launch (Cww)
  • Welcome to new live chat contributor BearTheGreat

Roundtable

  • SFD video finally 95.00% done (thanks to ricmacas and a really really long day converting it to the right form factor. Just need to find a powerful computer to convert to Ogg/theora)
  • RC1 releases today so SFD is next Thursday (25th). cww will blog.
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