Support/Weekly Meetings/Minutes 2010-07-19

Sumo

• Weekly metrics

Sumo development update

• no update, since James is moving to New York

Knowledge Base

• Lots of changes to Fx Home articles to address issues users were having on the first day.
• Additional Fx Home article Cannot log in to Firefox Home App
• Today Firefox Home will be updated and submitted to fix the biggest issues that affect at least 12% of all users.

Forum

• We answered every single question in the Firefox Home forum.

Live Chat

• On Friday Firefox Home questions started to appear in live chat

Roundtable

Blog schedule:

• Monday - Michael's video today
• Tuesday - Kadir's summit Aftermath
• Wednesday - Michael's post about Firefox Home
• Thursday - Thomas' blog post
• Friday - Matthew's blogpost about the summit

Twitter:

• We have a verified account by now
• Collin was really active, reaching out to a lot of people, and got a friend of the tree nomination