Support/Weekly Meetings/Minutes 2011-07-18

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Sumo Development


  • Recorded new voicemail announcements on Friday. Michael will file bug to get them uploaded. Hopefully this will cut down on the number of phone help requests we get.
  • We'll turn on private message this week.
  • Cheng and Ibai to meet about the AAQ workflow.

Firefox status update

  • Mac OS X 10.7 will be released this week. People who are on Firefox 5.0 will experience crashes

Cheng to find out how many are still on Firefox 5.0 on Mac


Number of visits is dropping, which is expected since the removal of the F1 key.
Cheng to find out how many pages the average user views per session.

Knowledge Base

  • Need to finish up Fx 6 articles


  • The numbers are down, in line with the decrease of over all traffic.

Live Chat

  • Moving on with UX for the Live Chat PRD