Support/Weekly Meetings/Notes 2011-10-24
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Contents
Meeting Details
Mondays (meeting duration approx. 30-45 minutes) at:
- 9:00 AM PST
- 12:00 Noon EST
- 16:00 UTC during summer
- 18:00 CET
- 11:00 CST
Phone call details:
- California: 1-650-903-0800, x92 then 9309 then #,
- Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
- Skype (free): +1 800 707 2533, pin 369 - then 9309 then #
irc.mozilla.org: #sumo <== Click the link to use web-based chat
Sumo Development Update
- 2011-10-25 tomorrow.
- 2011-11-01 next week.
- Question - what can we do to have better image placement in articles? Michelle once used "*:" but that doesn't work anymore. We do this manually now by adding padding to images or lots of breaks.
- Michael to file a bug for that - https://bugzilla.mozilla.org/show_bug.cgi?id=697840
Roundtable
- Michael is going to interview Crystal for "What's up with SUMO" regarding the upcoming UX changes
Firefox Status Update
- Cheng talked about the new tab animation issues in the current beta
Metrics
Knowledge Base
- Scoobidiver noticed a strange dip in helpfulness of Common questions after updating Firefox. We must have missed an issue in Fx 7 - trying to figure in out here.
- The dip in helpfulness of Common questions after updating Firefox didn't show up on the KB dashboard because the helpfulness is averaged over a month. We should shorten that. Bug 696332
- Kadir to file a bug to get automatic messages once the helpfulness of an article drips significantly
Mobile
- We got bad reviews for mistakenly requesting more access than we needed
- This was backed out quickly
- Good reviews on master password
Services
Ibai to check how an outage on Thursday impacted SUMO
