Support/Weekly Meetings/Notes 2012-02-13
Mondays (meeting duration approx. 30 minutes) at:
- 9:00 AM PST
- 12:00 Noon EST
- 16:00 UTC during summer
- 18:00 CET
- 11:00 CST
Phone call details:
- California: 1-650-903-0800, x92 then 9309 then #,
- Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
- Skype (free): +1 800 707 2533, pin 369 - then 9309 then #
irc.mozilla.org: #sumo <== Click the link to use web-based chat
Sumo Development Update
- last week eleastic search performance wasn't good enough
- turned it off
- pushing a (hopeful) fix for it tomorrow
- 02-14-12 tomorrow
- fixes for advanced search
- 02-21-12 next week
- Kadir will be working on roadmap for 2012
- will ask for community feedback when there is something
UX is waiting on sign off on phase 1 before they can proceed with phase 2
- please give feedback in the linked thread
Please add your comments, questions and updates here.
- Welcome Madalina Ana, SUMO Community Manager!
- smo: what is the status of localizing the support forum?
- it is planned for 2012, but we still need to work out the sumodev roadmap
- The Firefox roadmap was updated yesterday with a couple of SUMO initiated features (Restore Firefox and Search hijack prevention) on the slate.
- IRC meetings, satdav running on first Thursday of the month, we kicked off two weeks ago, see https://support.mozilla.org/en-US/forums/contributors/708118
- SUMO day is this Thursday, everyone please try to answer a few questions each day of the week. Then, answer 10 on SUMO day if you dare.
- French forum summary from Scoobidiver was excellent, see https://support.mozilla.org/en-US/forums/contributors/708114
- 10.0.1 released on Friday. the fixes
- Lots of new issues, but here's a quick overview: tracking thread for Fx10 issues
- Performance seems to be rising as an issue.
- Download manager problems
- Radio stations/audio problems
- Startup crashes
- Too many add-on compat. checks
- Issues with fonts being smaller
- Replies by forum contributors has doubled.
- Mobile specific
- Also, for mobile we have seen small increase in the number of questions on SUMO, now that the email@example.com email had been removed from the android market description.
- what is happening to messages sent to the Firefox Home support address?
- Ibai to find out
- SUMO Information Architecture Project – Phase 1 presentation
- Cww is worried the data may be specific to Firefox 6 issues.
- Kadir and Cww to investigate it before Thursday
- Cww is worried the data may be specific to Firefox 6 issues.
- Firefox 11 updates - much work still needs to be done. Will be focusing on that this week.
NativeUI missed beta again last week because panning is not good enough. They will implement WebGL to fix it and will have a schedule for the work this week to share.
- Working on updating the Firefox Sync articles for Firefox 11 on Native Mobile UI!
10:57 smo: howdi SuMo friends!
10:57 ejat has left IRC (Ping timeout)
10:58 rosana has joined (rosana@moz-8BFAE2BF.versanet.de)
10:58 Swarnava has joined (chatzilla@6734F06B.DC43AE48.4764AC40.IP)
10:58 verdi: smo: Hellooooooo!
10:59 michelleluna: hello!
10:59 timc: Hellooooo :P No crazy flickering this week verdi :p
11:00 Swarnava: verdi: can you do a tiny thing? :D
11:00 verdi: Swarnava: what's up?
11:00 Matt_G has joined (chatzilla@moz-76E2CF8.bvtn.or.frontiernet.net)
11:00 Swarnava: verdi: go to SUMO blog http://blog.mozilla.com/sumo/
11:01 Swarnava: change looking for help? section link
11:01 Bebe has left IRC (Quit: Leaving)
11:01 Swarnava: from su.mo.com to support.mozilla.org
11:01 verdi: Swarnava: can you email me what you'd like me to change - we're starting the sumo meeting right now
11:01 djst: Cww, verdi, michelleluna, Ibai: we're trying to get set up here
11:01 djst: r1cky:
11:01 Swarnava: verdi: Firefox Help
11:01 Swarnava: Firefox Help for Mobile
11:01 Swarnava: Thunderbird Help
11:01 Swarnava: this three link
11:03 skinny has joined (skinny@moz-462A7D74.mycingular.net)
11:03 Swarnava: verdi: ok i will pm you later
11:03 skinny: Bram can you give the update?
11:04 skinny: Doesn't look like Bram is signed in.
11:05 skinny: verdi: the update for ux is that we need sign off to proceed with phase 2.
11:05 michelleluna: we're just waiting on microphones to get the meetings tarted
11:05 Matt_G: I'm on mute
11:06 timc: same
11:06 skinny: Matt_G: Did you get the audio or video of Fridays meeting?
11:07 Matt_G: skinny: I looked at it briefly this weekend. I'm hoping to dig through that more today.
11:07 skinny: Matt_G: Cool. I can
11:08 smo: Hi Michael
11:08 skinny: Email the video link and pin if you don't already have it
11:08 michelleluna: sumo dev update
11:08 michelleluna: starting now
11:08 michelleluna: search update, elastic search perf is being improved with a fix pushing tomorrow
11:08 skinny: Wooohooo!
11:08 michelleluna: continue to work on other perf improvements
11:09 michelleluna: also fixed bugs in adv search
11:09 michelleluna: and added some KPI graphs
11:09 Jan has left IRC (Ping timeout)
11:09 michelleluna: the problem with elastic search, some adv search fixes were made that returned no results
11:09 Matt_G: skinny: Yeah, I tried to get into the video link and it required a password. I see it's been replaced by audio. I'd appreciate a glimpse at the video :)
11:09 Jan has joined (janb@moz-25B39DBA.pool.mediaways.net)
11:10 michelleluna: sumo update on dev sprints from kadir,
11:10 skinny: Matt_G: You saw the slides tho?
11:10 michelleluna: kadir talked to people about their input into the content of the sprints
11:10 ejat has joined (fenris@102026C.8522F756.E7AA4C72.IP)
11:11 michelleluna: many of the items on the sprints are defined by the quarterly goals
11:11 Matt_G: skinny: I did, yes :)
11:11 michelleluna: kadir proposes to provide a list of the items fro the next sprint a week in advance, so people can provide input
11:12 Jan has left IRC (Client exited)
11:12 michelleluna: a prelim roadmap for 2012 is going to be worked on by kadir and bram with estimates of work and a timeline for the entire year
11:12 ejat has left IRC (Ping timeout)
11:12 michelleluna: so everyone knows what is coming up and can provide input
11:12 skinny has left IRC (Client exited)
11:13 michelleluna: so a blog post will come out next week about the upcoming sprint
11:13 Swarnava: michelleluna, Matt_G is the latest skype compatible with Fx 10?
11:13 smo: I am using it on FX 10
11:14 Matt_G: me too
11:14 ejat has joined (fenris@102026C.8522F756.E7AA4C72.IP)
11:14 Swarnava: ok thanks, a user report that its incompatible :O
11:15 michelleluna: ux update: awaiting signoff on phase one stuff to move to phase two
11:15 michelleluna: phase one was the full set of recommendations and results from testing current iformation architecture
11:16 michelleluna: hello Madelina! welcome
11:16 michelleluna: madelina is happy to get started and to meet everyone
11:16 smo: Im rfaising my hjand for a point, Michael
11:17 michelleluna: verdi: ^
11:17 smo: get closer to the mike , PLS
11:17 ejat has left IRC (Ping timeout)
11:17 verdi: smo: ok - I'll call on you after madalina
11:18 smo: THX michael
11:18 Swarnava: smo: mention the irc nick whom you want to contact so that he will get popup
11:19 Swarnava: smo: use verdi instead of Michael :P
11:20 ejat has joined (fenris@moz-ACF11AD4.tm-hsbb.tm.net.my)
11:22 ejat has left IRC (Ping timeout)
11:22 michelleluna: smo is describing the main issue with localizations that this content is not getting to the local users who need it
11:23 michelleluna: is the forums, the numbers of non-English speaking users has dropped off dramatically
11:23 michelleluna: the translations should be used by the local populations, but it doesn't get through
11:25 michelleluna: so, when will the forums be opened to non-English speakers?
11:27 RaulM is now known as RaulM--
11:28 Matt_G has left IRC (Ping timeout)
11:28 michelleluna: the point is that everyone speaking non-English languages needs forum support too
11:29 michelleluna: ibai has talked to several groups who don't want to use SUMO as a platform, but we all agree that we need to offer that as a feature (it is a technical problem and a human problem)
11:29 verdi: Ibai: do you have echo cancellation on
11:30 Jan has joined (janb@moz-25B39DBA.pool.mediaways.net)
11:30 Ibai: verdi..you right
11:30 willyaranda has left IRC (Connection reset by peer)
11:31 willyaranda has joined (willyarand@moz-BA0C58B0.dynamic.jazztel.es)
11:31 michelleluna: djst wanted to also wait until there was a clear demand for this, now that we have that demand, we need to figure out when we can do this and what is the scope
11:31 smo: thats it for now, thx gzys
11:31 michelleluna: slovenia will be early adopters of this, kadir and bram will work out the details and put it on the roadmap
11:32 ejat has joined (fenris@moz-ACF11AD4.tm-hsbb.tm.net.my)
11:33 Lucy__ is now known as Lucy
11:33 Lucy: how does community IT factor into the need to onboard community support? ie there are new avenues for helping local communities provide support
11:34 smo: michelleluna can we have the scoobis report pls
11:34 michelleluna: smo: yes, it is on the forum, I'll post a link
11:34 smo: ok thx
11:35 michelleluna: lucy: can you rephrase
11:35 michelleluna: with a bit more detail?
11:35 michelleluna: lucy:^
11:37 Lucy: michelleluna: heh ok, just stumbled on the meeting ;)
11:37 michelleluna: firefox 10.01 went out Friday
11:37 michelleluna: yay! nice to have you lucy!
11:37 Lucy: well there is new community growth, and mozilla is supporting it in new ways
11:37 Lucy: one of the ways is mozilla is paying for hosting for established communities
11:37 Lucy: and even coordinating IT volunteers to help them out
11:37 Matt_G has joined (chatzilla@moz-76E2CF8.bvtn.or.frontiernet.net)
11:38 Lucy: so it might make a lot of sense not to try and onboard these communities to the same sumo site, but help them on their own turf so to speak
11:38 Lucy: and make better use of linking out to community support sites
11:38 smo: KadirČ whats amazing is the drop in w8, 30 ...
11:38 juanb has joined (jbecerra@moz-BBE3ABD.mv.mozilla.com)
11:39 Lucy: maybe helping them have their own install of the sUMO software
11:39 Nuke|work has left IRC (Quit: ChatZilla 0.9.88 [Firefox 11.0/20120202041611])
11:39 williamr has joined (williamr@moz-C03D0C61.vlan426.asr1.sfo1.gblx.net)
11:41 timc: Lucy: Are you asking if Mozilla will assist local SUMO communities with funding for webhosting local versions of Firefox support forums, a copy of Kitsune/SUMO forum software etc.?
11:42 Lucy: timc: i'm saying that mozilla is assisting local communities
11:42 Lucy: i'm suggesting that it should be considered going forward
11:42 michelleluna: metrics updates: lots of new contributors to the forum in recent weeks!
11:42 timc: got it
11:42 Lucy: onboarding local communities made perfect sense when we weren't providing them with resources in other ways
11:42 michelleluna: thanks to all the new folks and all the moderators for mentoring and for helping so many users
11:42 Lucy: well i'm phrasing it like i think we shouldn't onboard at all
11:43 Lucy: just saying it's a different environment now, and maybe it makes sense in some/many? cases, preserve their autonomy and take on less for the SUMO team
11:43 michelleluna: knowledge base information architecture presentation is posted, please provide feedback
11:45 Ibai: fyi, there's no contact details in the itunes store
11:45 Lucy: argh but i have to look away, too much to do before remo meeting
11:45 Ibai: the only thing is a link to SUMO
11:46 michelleluna: lucy: thanks for this info! very cool, would like to hear more about it
11:46 Lucy: michelleluna: sure, you can contact williamq or mrz, of if you email me I can collect links and info for you
11:47 ejat has left IRC (Ping timeout)
11:47 michelleluna: before we sign off on the info architecture plan, cww has looked at the data and has some concerns about the issues that are specific to a firefox release
11:47 ejat has joined (fenris@moz-ACF11AD4.tm-hsbb.tm.net.my)
11:50 ejat has left IRC (Ping timeout)
11:52 michelleluna: so, we all need to give feedback now, where as in three weeks it will be more expensive
11:52 michelleluna: updates to sync articles
11:52 rshetty has joined (quassel@6D51372.3EEBC369.C842849F.IP)
11:53 Cww: Big problem with the rapid release model: I really miss having downtime between releases.
11:53 michelleluna: apps market update, looking at alpha soon, but nothing more until March
11:53 verdi: Cww: yes
11:53 michelleluna: cww: you had downtime? no fairs.
11:53 djst: verdi: Spiderman gif
11:54 Swarnava: djst: :D
11:54 smo: djst: its topdownleftright time,
11:55 michelleluna: the launch of the app market will be slow, no massive campaigns
11:55 Cww: too early!
11:56 smo: bze and thx everzbodz
11:57 michelleluna: bye! thanks smo!
11:57 michelleluna: firefox mobile missed beta again last week, a schedule will be forthcoming this week