Support/Weekly Meetings/Notes 2012-07-02

From MozillaWiki
Jump to: navigation, search

Meeting Details

Mondays (meeting duration approx. 60 minutes) at:

  • 9:00 AM PST
  • 12:00 Noon EST
  • 16:00 UTC during summer
  • 18:00 CET
  • 11:00 CST

Phone call details:

  • California: 1-650-903-0800, x92 then 9309 then #,
  • Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
  • Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

Participate in the video:

  • Video link (You'll have to download and install the Vidyo Desktop client)

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Sumo Development Update

  • 2012.12 sprint
    • Unified search is active for 50% of users.
    • Army of Awesome snippets are now editable in the KB
    • We are locking questions older than 180 days in the forum now [forum post]
  • 2012.13 sprint
    • Priority 1: Back end implementation for new iA
    • Priority 2: Improved understanding of search scoring


UX

  • Sparse availability for the next two weeks for packing and moving, but I may be available for this meeting.
  • Started UX work for auto-nav
  • Started work on Army of Awesome visual design refinements
  • Work on the Ask A Question flow is also ongoing

Roundtable

  • Please add your comments, questions and updates here.

Just to let everyone to know the irc meeting is going to be held on thursday 2nd august https://etherpad.mozilla.org/sumo-ircmeet-august2012 #sumomeet on irc.mozilla.org at 4pm GMT +1 - satdav

Firefox Status Update

  • Firefox 14 release is in two weeks
  • Realplayer supposedly released a new version that solved the issues with Flash in protected.

Metrics

  • KPIs have legends now.
  • Heads up: Traditionally contributor numbers drop between July and August.
  • Our solved rate is going down, might be related to the above, might be the type of questions. I didn't have the time yet to investigate this further, would greatly appreciate, if someone wants to lend a hand.
    • Working on trying to figure out reasons behind this. One is that Self-Help is being utilized more, so technical questions are a higher percentage. I will give a presentation at the work week and have more concrete answers and some possible solutions. - Tyler

Community

  • Special SUMO Day for Firefox for Android: all mobile tagged questions on the support forum were answered, we also had contributors active on Twitter and Facebook

Knowledge Base

  • New titles, tags and summaries for all KB articles are done. When these changes are marked ready for L10n our Localization % will probably fall pretty close to zero.
  • Articles will be marked ready after the Firefox 14

Mobile

  • Firefox for Android re-launch, thanks to everyone who contributed to this awesome re-release!
  • 61 questions in the forum for mobile this week, great job everyone answering and linking to articles (most are related to device support/tablets, but also a few bugs filed based on support requests).
  • Thanks to localizers who worked hard on mobile content for the launch and those who jumped in to respond to my late requests for default languages
  • 30k+ views on the mobile landing page, article helpfulness is above average for mobile
  • Overall, reviews are very good, the market rating is up .1 this week for release and beta

Services/Marketplace

  • Services team is now integrated with Firefox

Support Forum

Thunderbird

Firefox OS

Retrieved from "https://wiki.mozilla.org/index.php?title=Support/Weekly_Meetings/Notes_2012-07-02&oldid=447085"