Support:KB Calls/Agenda 2022-03-16

Meeting Details (scroll down for the agenda)

(meeting duration approx. 45 minutes) starting at: 17:00 UTC [1]

Call Details

• +13462487799,,92966889662# US (Houston)
• +16699009128,,92966889662# US (San Jose)
• Find your local number: https://mozilla.zoom.us/u/acCEybuZbu

Participate

• Join the meeting on Zoom (You'll have to download and install the Zoom Desktop client)
• AirMozilla
• YouTube

Live chat

• SUMO - Matrix channel

Read more

• Support blog
• Contributors forum

PARTICIPANTS

Please add your name and your SUMO profile link or attend our event in the community portal):

• Abby
• Fabi
• Kiki
• JR
• Justin
• Tim
• Paul
• Paul Z
• Ethan T
• Tim H
• Bithiah
• Alex
• Danny
• Chris I
• Pierre (via YT)

Contributors Shoutouts

(Please link to their profile and the reason for the mention)

• Big thanks to Paul for creating new KB content for troubleshooting anticipated Firefox V100 issues related to sites loading.
• Thank you Alice for always staying on top of our Bugzilla queues, troubleshooting when needed and updating content while always keeping our users top of mind.
• Amazing work Danny on updating our Linux content for installing Firefox and working collaboratively with other contributors and the SUMO team.

AGENDA

Release highlights & top priorities

1. Firefox 99 - gathering information this week on impacted features - if you are interested in helping update the content for 99, please respond to Abby's thread on the KB discussion forum.
2. MDN Plus will be released on 3/23 to US and Canada only - with priority locales of EN-US and FR. Other locales will follow in April. If you are an MDN user, we would love any feedback on our new SUMO content once it's added for the release.

Project discussion / Guest speaker

1. TCP/ETP project
   • Tim's presentation: https://docs.google.com/presentation/d/1suH_Cl-x-bM2kfHfpF77pYoANJE1NLaKp-c10t2GsNg/edit#slide=id.p
   • Troubleshooting guide: https://docs.google.com/document/d/111HWCbuTHesyNWDg2oCKPdAtPzyLXAGAJus1Bi8wcmE/edit
   • Existing KB articles
     • https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_what-to-do-if-a-site-seems-broken
     • https://support.mozilla.org/en-US/kb/report-breakage-due-blocking

Content-focused discussion

1. Survey feedback review & next steps
2. New Firefox UX writing guidelines

Open discussion