Thunderbird:Draft How To create new SUMO KB Articles for Thunderbird One Pager

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Demo

  • Let's create a KB article on staging i.e. support.allizom.org, for production, just change allizom to mozilla :-)
  • For this demo, we will create a fictional article for Thunderbird desktop :-)

Steps:

  • Title: Thunderbird for Desktop and Wunderbar
  • Slug: use auto-generated slug
  • Category: How to
  • Products: Thunderbird
  • Topics: Email and Messaging, Send and receive email, How To, Learn the Basics. Get Started, Settings <-- The list of topics (Confluence page on taxonomy for staff only, I will try and find an open version) is intimidating for newcomers. Don't worry! Make your best guess and please don't hesitate to ask in the #tb-support crew Matrix room or email MZLA staff expert (i.e. Roland or Wayne)
  • Untick: "Allow discussion on this article?" <-- Always use github issues (TB Desktop, TB Android) for discussions. There are 140 MZLA articles and 1400+ in total. Therefore it is impossible to track 1400 support forum
  • Keywords: IMAP SMTP Wunderbar
  • Search result Summary: How to configure Wunderbar in Thunderbird for Desktop including IMAP and SMTP Settings

NOTE: always save your content in a text editor before copying and pasting into SUMO because Kitsune could crash and you could lose your changes!

  • 3. We will fill in the content field as follows (collapsed to make this page shorter!):
[[Template:UKLGEarlyBirdInviteOnly]]
__TOC__
= Configure Wunderbar for Thunderbird Desktop =
{note}'''NOTE''': UKLG requires Thunderbird 140 for Desktop or newer. We recommend the latest monthly release version of Thunderbird which is documented in: [[New in Thunderbird Desktop]].{/note}
# Click  {menu New Account} > {menu Email}
# Enter your Wunderbar email address and follow the prompts to set up your Wunderbar email account.
= Manual settings =
Thunderbird should automatically configure your Wunderbar email settings to match your [https://accounts.uklg.pro/self-serve/connection-info uklg accounts page]. If it doesn’t, please try manually changing the Receiving email and Sending email settings as per the sections below. If manual setup fails, please create a support ticket using our form at: [https://accounts.uklg.pro/contact/ accounts/uklg.pro/contact].
[[UI:details_start]]
== Receiving Email ==
# Switch to your Wunderbar account: Thunderbird app menu {menu ☰}  > {menu Account Settings}.
# In the left sidebar, click on your Wunderbar email account. (For example: [mailto:nemo@wunderbar.com nemo@wunderbar.com].) Then, click on the chevron “>” to expand the drop down menu. Finally, click on {menu Server Settings} and set the following values:
* '''Server Name:''' [http://mail.wunderbar.com mail.wunderbar.com] '''Server Port:''' 993
* '''Security:''' SSL/TLS
* '''Username:''' your full Wunderbar email address e.g. nemo@wunderbar.com
* '''Authentication method:''' OAuth2
== Sending Email ==
# Switch to your Wunderbar account: Thunderbird app menu {menu ☰}  > {menu Account Settings}.
# In the left sidebar click on your Wunderbar email account. (For example [mailto:nemo@wunderbar.com nemo@wunderbar.com].) Click on {button Edit outgoing server…} and set the following values:
* '''Server Name:''' mail.wunderbar.com
* '''Server Port:''' 465 '''Connection''' '''Security:''' SSL/TLS
* '''Username:''' your full Wunderbar email address For example: nemo@wunderbar.com
* '''Authentication method:''' OAuth2
[[UI:details_end]]
= Send and receive email, and have some fun! =
* [[Send and receive email]] with Wunderbar. If you have large files, you can also use FIXME add link -->Schickimicki. which is included with your UKLG subscription.
* New to Thunderbird? Then check out [[Get started with Thunderbird]].
  • 4. We will Preview Content, edit and once happy click Submit for Review
  • 5. We will self review :-) (Don't self review, please get approval from a staff member or a volunteer with approval privileges).

Next steps and what to read next

  • SUMO KB Article templates for frequently used snippets. See SUMO KB Article Using Templates.
  • SUMO for for Thunderbird version specific content. Please avoid using for if possible because it is a maintenance nightmare. See SUMO KB Article How to use "For" tags
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