Contribute/Support: Difference between revisions

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[[Category:Contribute]]
[[Category:SUMO]]
=Steward=
=Steward=


Michelle Luna and Michael Verdi
Madalina Ana and Ricky Rosario (webdev)


=Identify Community=
=Support Contribute Group=


Q: Can you identify all of the contributors on your team (both paid-staff and volunteer-staff)?
Meetings every other Tuesday at 9:00 AM pacific.


A: Yes, we track this on the [https://support.mozilla.com/en-US/groups SUMO groups directory]
* [[Contribute/Support/Group_Meeting_Notes|Agenda and dial-in for next meeting and notes from previous meetings]]


=Define Contribution Opportunities=
=Action Plan=


Q: Can you point someone interested in contributing to your project to a list of available contribution opportunities?
===Goals===
Grow the number of active Knowledge Base editors, Forum helpers and Army of Awesome contributors on SUMO


A:
===Channels===
'''Existing Channels'''


Suggestion: Look at what your team's needs are and what gaps you have in staffing to come up with a list of contribution opportunities. Capture those on a wiki page, in bugs, as role descriptions in Jobvite or whatever makes sense for your community.
Audit existing channels where potential contributors find information (or should be able to find information) about how to get involved and then optimize to make sure the channels are effective.
*[https://support.mozilla.org/en-US/kb/superheroes-wanted Superheroes wanted]
*http://www.mozilla.org/contribute
*[https://support.mozilla.org/en-US/army-of-awesome Army of awesome]
*irc://irc.mozilla.org


=Map Contribution Paths=
'''Offline Channels'''
*[https://wiki.mozilla.org/ReMo/SIGs/SUMO ReMo SIG program]: create a toolkit for Mozilla Reps to represent and recruit for SUMO
*Events, MozCamps: attend as many as possible and build sustainable relationships with the locale communities
*Swag/promotional material for SUMO (e.g. flyers)


Q: Are there clearly understood steps someone can follow to go from knowing nothing about your project to successfully contributing?
'''New Channels'''
*Firefox Clinics


A:
===Tools===
*[https://support.mozilla.org/en-US/army-of-awesome Army of awesome] is one of the tools to get contributors started
'''Ideas'''
*Cape butler: a tool that allows interested people to sign up for a butler, that reminds them periodically to contribute to SUMO.


Suggestion: In addition to just documenting these steps, look for a simple 5-minute task that someone can take to get started (for example, signing up for Bugzilla if they are interested in coding) and also figure out where in the process you can add a mentor to help people.
===Potential Contributors===
'''Introduce contributors to programs'''
*Use Army of awesome as a first step
*Create compelling video introductions to our support tools to make it easy for new contributors to get started  
*Standardize the personal welcoming process through SUMO staff
*Develop '''guide program''', where experienced SUMO contributors looking for new challenges can guide new contributors at the beginning
*Create documents/tools/metrics/graphics that make very clear the impact of each contribution on SUMO


=Establish Goals and Metrics=
'''New contribution areas'''
*Start organizing the information and the contribution opportunities around the SUMO code (kitsune)
**First steps: find easy bug fixes for interested people
*create API for locales to enable the use of the kitsune forums


Q: Can you measure participation or contributors today? If so, what metrics can you track?  What goal or metric would you like to achieve for Q1? Alternatively, what metrics would you like to get in place for Q1?
===Active Contributors===
*Help contributors to start providing support in the forums
*Transition forum helpers to KB reviewers/editors
*Create a rewarding program: possible merging karma with badges
*Acknowledge publicly contributions
*Create periodic feedback loops


A:
===Core Contributors===
*Audit rewarding programs for core contributors


Suggestion: Write down what you think would be helpful to track even if it isn't possible to get that data today. We'll work on implementing dashboards when we know what data we want.
=Background Information=
 
==Identify Community==
 
Find the contributors to SUMO in the [https://support.mozilla.com/en-US/groups SUMO groups directory].
 
==Define Contribution Opportunities==
 
The following pages on SUMO provide contributors with a list of opportunities:
 
[https://support.mozilla.com/army-of-awesome Tweets that need a reply]
 
[https://support.mozilla.com/questions?filter=no-replies Forum questions that need a response]
 
[https://support.mozilla.com/contributors/need-changes Knowledge Base articles that need work]
 
[https://support.mozilla.com/localization/unreviewed Knowledge Base article edits that need to be reviewed]
 
==Map Contribution Paths==
 
We have a [https://support.mozilla.com/kb/superheroes-wanted Quick Start Guide] for new SUMO contributors.
 
==Establish Goals and Metrics==
 
SUMO tracks contributors in the [https://docs.google.com/spreadsheet/ccc?key=0Aibg4PvTbjUKcGlBLWEtZFhDTDJwN3ZCNXBUdTBIS0E&hl=en#gid=0 SUMO Weekly Metrics spreadsheet]
For Q4 we had three contributor goals, two of which we achieved (creating more fun in SUMO and encouraging more MoCO participation in SUMO). In Q1, we have a high-level goal to grow our community that breaks out into [https://wiki.mozilla.org/Support/Goals/2012Q1#Grow_our_community five separate growth areas].
 
[[Category:Support Archive]]

Latest revision as of 08:46, 10 June 2021

Steward

Madalina Ana and Ricky Rosario (webdev)

Support Contribute Group

Meetings every other Tuesday at 9:00 AM pacific.

Action Plan

Goals

Grow the number of active Knowledge Base editors, Forum helpers and Army of Awesome contributors on SUMO

Channels

Existing Channels

Audit existing channels where potential contributors find information (or should be able to find information) about how to get involved and then optimize to make sure the channels are effective.

Offline Channels

  • ReMo SIG program: create a toolkit for Mozilla Reps to represent and recruit for SUMO
  • Events, MozCamps: attend as many as possible and build sustainable relationships with the locale communities
  • Swag/promotional material for SUMO (e.g. flyers)

New Channels

  • Firefox Clinics

Tools

Ideas

  • Cape butler: a tool that allows interested people to sign up for a butler, that reminds them periodically to contribute to SUMO.

Potential Contributors

Introduce contributors to programs

  • Use Army of awesome as a first step
  • Create compelling video introductions to our support tools to make it easy for new contributors to get started
  • Standardize the personal welcoming process through SUMO staff
  • Develop guide program, where experienced SUMO contributors looking for new challenges can guide new contributors at the beginning
  • Create documents/tools/metrics/graphics that make very clear the impact of each contribution on SUMO

New contribution areas

  • Start organizing the information and the contribution opportunities around the SUMO code (kitsune)
    • First steps: find easy bug fixes for interested people
  • create API for locales to enable the use of the kitsune forums

Active Contributors

  • Help contributors to start providing support in the forums
  • Transition forum helpers to KB reviewers/editors
  • Create a rewarding program: possible merging karma with badges
  • Acknowledge publicly contributions
  • Create periodic feedback loops

Core Contributors

  • Audit rewarding programs for core contributors

Background Information

Identify Community

Find the contributors to SUMO in the SUMO groups directory.

Define Contribution Opportunities

The following pages on SUMO provide contributors with a list of opportunities:

Tweets that need a reply

Forum questions that need a response

Knowledge Base articles that need work

Knowledge Base article edits that need to be reviewed

Map Contribution Paths

We have a Quick Start Guide for new SUMO contributors.

Establish Goals and Metrics

SUMO tracks contributors in the SUMO Weekly Metrics spreadsheet For Q4 we had three contributor goals, two of which we achieved (creating more fun in SUMO and encouraging more MoCO participation in SUMO). In Q1, we have a high-level goal to grow our community that breaks out into five separate growth areas.

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