Contribute/Support: Difference between revisions
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[[Category:Contribute]] | |||
[[Category:SUMO]] | |||
=Steward= | =Steward= | ||
Madalina Ana and Ricky Rosario (webdev) | |||
=Identify Community= | =Support Contribute Group= | ||
Meetings every other Tuesday at 9:00 AM pacific. | |||
* [[Contribute/Support/Group_Meeting_Notes|Agenda and dial-in for next meeting and notes from previous meetings]] | |||
=Action Plan= | |||
===Goals=== | |||
Grow the number of active Knowledge Base editors, Forum helpers and Army of Awesome contributors on SUMO | |||
===Channels=== | |||
'''Existing Channels''' | |||
Audit existing channels where potential contributors find information (or should be able to find information) about how to get involved and then optimize to make sure the channels are effective. | |||
*[https://support.mozilla.org/en-US/kb/superheroes-wanted Superheroes wanted] | |||
*http://www.mozilla.org/contribute | |||
*[https://support.mozilla.org/en-US/army-of-awesome Army of awesome] | |||
*irc://irc.mozilla.org | |||
'''Offline Channels''' | |||
*[https://wiki.mozilla.org/ReMo/SIGs/SUMO ReMo SIG program]: create a toolkit for Mozilla Reps to represent and recruit for SUMO | |||
*Events, MozCamps: attend as many as possible and build sustainable relationships with the locale communities | |||
*Swag/promotional material for SUMO (e.g. flyers) | |||
'''New Channels''' | |||
*Firefox Clinics | |||
===Tools=== | |||
*[https://support.mozilla.org/en-US/army-of-awesome Army of awesome] is one of the tools to get contributors started | |||
'''Ideas''' | |||
*Cape butler: a tool that allows interested people to sign up for a butler, that reminds them periodically to contribute to SUMO. | |||
===Potential Contributors=== | |||
'''Introduce contributors to programs''' | |||
*Use Army of awesome as a first step | |||
*Create compelling video introductions to our support tools to make it easy for new contributors to get started | |||
*Standardize the personal welcoming process through SUMO staff | |||
*Develop '''guide program''', where experienced SUMO contributors looking for new challenges can guide new contributors at the beginning | |||
*Create documents/tools/metrics/graphics that make very clear the impact of each contribution on SUMO | |||
'''New contribution areas''' | |||
*Start organizing the information and the contribution opportunities around the SUMO code (kitsune) | |||
**First steps: find easy bug fixes for interested people | |||
*create API for locales to enable the use of the kitsune forums | |||
===Active Contributors=== | |||
*Help contributors to start providing support in the forums | |||
*Transition forum helpers to KB reviewers/editors | |||
*Create a rewarding program: possible merging karma with badges | |||
*Acknowledge publicly contributions | |||
*Create periodic feedback loops | |||
===Core Contributors=== | |||
*Audit rewarding programs for core contributors | |||
=Background Information= | |||
==Identify Community== | |||
Find the contributors to SUMO in the [https://support.mozilla.com/en-US/groups SUMO groups directory]. | Find the contributors to SUMO in the [https://support.mozilla.com/en-US/groups SUMO groups directory]. | ||
=Define Contribution Opportunities= | ==Define Contribution Opportunities== | ||
The following pages on SUMO provide contributors with a list of opportunities: | The following pages on SUMO provide contributors with a list of opportunities: | ||
| Line 19: | Line 79: | ||
[https://support.mozilla.com/localization/unreviewed Knowledge Base article edits that need to be reviewed] | [https://support.mozilla.com/localization/unreviewed Knowledge Base article edits that need to be reviewed] | ||
=Map Contribution Paths= | ==Map Contribution Paths== | ||
We have a [https://support.mozilla.com/kb/superheroes-wanted Quick Start Guide] for new SUMO contributors. | We have a [https://support.mozilla.com/kb/superheroes-wanted Quick Start Guide] for new SUMO contributors. | ||
=Establish Goals and Metrics= | ==Establish Goals and Metrics== | ||
SUMO tracks contributors in the [https://docs.google.com/spreadsheet/ccc?key=0Aibg4PvTbjUKcGlBLWEtZFhDTDJwN3ZCNXBUdTBIS0E&hl=en#gid=0 SUMO Weekly Metrics spreadsheet] | SUMO tracks contributors in the [https://docs.google.com/spreadsheet/ccc?key=0Aibg4PvTbjUKcGlBLWEtZFhDTDJwN3ZCNXBUdTBIS0E&hl=en#gid=0 SUMO Weekly Metrics spreadsheet] | ||
For Q4 we had three contributor goals, two of which we achieved (creating more fun in SUMO and encouraging more MoCO participation in SUMO). In Q1, we have a high-level goal to grow our community that breaks out into [https://wiki.mozilla.org/Support/Goals/2012Q1#Grow_our_community five separate growth areas]. | For Q4 we had three contributor goals, two of which we achieved (creating more fun in SUMO and encouraging more MoCO participation in SUMO). In Q1, we have a high-level goal to grow our community that breaks out into [https://wiki.mozilla.org/Support/Goals/2012Q1#Grow_our_community five separate growth areas]. | ||
[[Category:Support Archive]] | |||
Latest revision as of 08:46, 10 June 2021
Steward
Madalina Ana and Ricky Rosario (webdev)
Support Contribute Group
Meetings every other Tuesday at 9:00 AM pacific.
Action Plan
Goals
Grow the number of active Knowledge Base editors, Forum helpers and Army of Awesome contributors on SUMO
Channels
Existing Channels
Audit existing channels where potential contributors find information (or should be able to find information) about how to get involved and then optimize to make sure the channels are effective.
Offline Channels
- ReMo SIG program: create a toolkit for Mozilla Reps to represent and recruit for SUMO
- Events, MozCamps: attend as many as possible and build sustainable relationships with the locale communities
- Swag/promotional material for SUMO (e.g. flyers)
New Channels
- Firefox Clinics
Tools
- Army of awesome is one of the tools to get contributors started
Ideas
- Cape butler: a tool that allows interested people to sign up for a butler, that reminds them periodically to contribute to SUMO.
Potential Contributors
Introduce contributors to programs
- Use Army of awesome as a first step
- Create compelling video introductions to our support tools to make it easy for new contributors to get started
- Standardize the personal welcoming process through SUMO staff
- Develop guide program, where experienced SUMO contributors looking for new challenges can guide new contributors at the beginning
- Create documents/tools/metrics/graphics that make very clear the impact of each contribution on SUMO
New contribution areas
- Start organizing the information and the contribution opportunities around the SUMO code (kitsune)
- First steps: find easy bug fixes for interested people
- create API for locales to enable the use of the kitsune forums
Active Contributors
- Help contributors to start providing support in the forums
- Transition forum helpers to KB reviewers/editors
- Create a rewarding program: possible merging karma with badges
- Acknowledge publicly contributions
- Create periodic feedback loops
Core Contributors
- Audit rewarding programs for core contributors
Background Information
Identify Community
Find the contributors to SUMO in the SUMO groups directory.
Define Contribution Opportunities
The following pages on SUMO provide contributors with a list of opportunities:
Forum questions that need a response
Knowledge Base articles that need work
Knowledge Base article edits that need to be reviewed
Map Contribution Paths
We have a Quick Start Guide for new SUMO contributors.
Establish Goals and Metrics
SUMO tracks contributors in the SUMO Weekly Metrics spreadsheet For Q4 we had three contributor goals, two of which we achieved (creating more fun in SUMO and encouraging more MoCO participation in SUMO). In Q1, we have a high-level goal to grow our community that breaks out into five separate growth areas.