Support/AMO: Difference between revisions
< Support
Jump to navigation
Jump to search
(Created page with '{{DRAFT}} = Add-ons support on SUMO = This is an early draft of how Firefox add-ons support could be integrated with SUMO. The goals are: * To create a centralized place for Fi…') |
(category -> Support Archive) |
||
| (2 intermediate revisions by one other user not shown) | |||
| Line 4: | Line 4: | ||
This is an early draft of how Firefox add-ons support could be integrated with SUMO. The goals are: | This is an early draft of how Firefox add-ons support could be integrated with SUMO. The goals are: | ||
# To create a centralized place for Firefox support for users that eliminates the confusion about where to go for help depending on whether a problem is caused by Firefox or by an add-on. | |||
# To provide add-ons developers with a support platform so they don't have to host content on their own servers or externally. | |||
==Overview== | ==Overview== | ||
| Line 13: | Line 13: | ||
** By default, the landing page could automatically list all articles written for the add-on in question (though since it's a wiki page, it should be possible to override). | ** By default, the landing page could automatically list all articles written for the add-on in question (though since it's a wiki page, it should be possible to override). | ||
=== | === Support articles === | ||
* Typically, an add-on would host 1-3 articles. In the most simple case, it | * Typically, an add-on would host 1-3 articles. In the most simple case, it might just be an FAQ, but for more popular add-ons, more problem-specific articles may be created. | ||
* When creating a new support article on SUMO, it should be possible to associate it with a specific add-on, just like it's possible to associate it with a specific version of Firefox or OS platform today. | * When creating a new support article on SUMO, it should be possible to associate it with a specific add-on, just like it's possible to associate it with a specific version of Firefox or OS platform today. | ||
=== | === Support forum === | ||
* Each add-on gets its own "sub-forum" on SUMO for user questions not covered in the support articles. | * Each add-on gets its own "sub-forum" on SUMO for user questions not covered in the support articles. | ||
** Technically, we would use tagging to associate a support question with a specific add-on -- the questions would still end up in the same master Firefox support forum. | ** Technically, we would use tagging to associate a support question with a specific add-on -- the questions would still end up in the same master Firefox support forum. | ||
| Line 25: | Line 25: | ||
* When submitting an extension on AMO, there should be an option to also create a support page on SUMO. If this is selected, an account should be created on SUMO (if the author doesn't already have one) and the support landing page for the add-on should be created. | * When submitting an extension on AMO, there should be an option to also create a support page on SUMO. If this is selected, an account should be created on SUMO (if the author doesn't already have one) and the support landing page for the add-on should be created. | ||
* The list of Firefox add-ons on AMO should be shared/synced with SUMO | * The list of Firefox add-ons on AMO should be shared/synced with SUMO | ||
[[Category:Support Archive]] | |||
Latest revision as of 12:12, 10 June 2021
DRAFT
The content of this page is a work in progress intended for review.
Please help improve the draft!
Ask questions or make suggestions in the discussion
or add your suggestions directly to this page.
Add-ons support on SUMO
This is an early draft of how Firefox add-ons support could be integrated with SUMO. The goals are:
- To create a centralized place for Firefox support for users that eliminates the confusion about where to go for help depending on whether a problem is caused by Firefox or by an add-on.
- To provide add-ons developers with a support platform so they don't have to host content on their own servers or externally.
Overview
Add-on support start page
- Each Firefox add-on gets its own support start page.
- This will be a modified template of the normal Firefox support start page, and will be customizable (by the add-on author only?) just like any other wiki page.
- By default, the landing page could automatically list all articles written for the add-on in question (though since it's a wiki page, it should be possible to override).
Support articles
- Typically, an add-on would host 1-3 articles. In the most simple case, it might just be an FAQ, but for more popular add-ons, more problem-specific articles may be created.
- When creating a new support article on SUMO, it should be possible to associate it with a specific add-on, just like it's possible to associate it with a specific version of Firefox or OS platform today.
Support forum
- Each add-on gets its own "sub-forum" on SUMO for user questions not covered in the support articles.
- Technically, we would use tagging to associate a support question with a specific add-on -- the questions would still end up in the same master Firefox support forum.
- The author of the add-on (and anyone else for that matter) can easily set up an RSS feed for any support questions about their specific add-on.
Technical/Backend requirements
- When submitting an extension on AMO, there should be an option to also create a support page on SUMO. If this is selected, an account should be created on SUMO (if the author doesn't already have one) and the support landing page for the add-on should be created.
- The list of Firefox add-ons on AMO should be shared/synced with SUMO