Latest revision as of 19:26, 29 September 2023

Warning: With effect from 1st September 2023, the Mozilla Reps program was closed and activities ended.

Mozilla Reps recognizes that our primary goals are best reached through the support, encouragement, and empowerment of community through mentorship. Mentoring is a process for the informal transmission of knowledge, made possible through regular and supportive interaction.

Being a Mozilla Reps mentor requires a familiarity with different tools and processes that the Council has put in place to better streamline the way Mozilla Reps can document their activities, request budgets for projects, order swag and interact with other Reps. A mentor also serves as a coach, dedicated to helping their mentee’s personal development. This includes the following responsibilities:

Be available for their mentees in a timely manner
Organize regular coaching sessions with your mentees
Be available for other Reps for coaching sessions which fit your specialized skills
- Example: If a mentor has a great experience in Goal Setting activities, other Reps might approach this mentor to learn more

We encourage mentors to be as open to learning from their mentees, as they are to teaching, for the benefit and growth of both individuals and the program as a whole.

How to Become a Mentor

Any interested official Rep can take the Coaching Training and complete its requirements to be accepted as a mentor.

Please note: we are currently updating the Coaching training. If you wish to become a Mentor please email the Council so that we can keep track of those that are interested.

Mentors Role

The Mentor role is one of support. This involves a number of responsibilities, such as guiding new Reps within the Program, offering advice and encouragement to their mentees and supporting them in staying active and engaged withing the Reps Program.

Mentors Activities

Mentors should have a general idea of how their mentees are doing and offer support as appropriate. To this end:
- Mentors should aim to organize at least one meeting a year with each mentee to touch base with them. This meeting could be used to discuss the plans of the mentee and also to establish what kind of support they need. A template for this meeting can be found here and here you can find more detailed suggestions on how to carry out the meeting.
- Mentor should carry out regular communication with their mentees as established in the yearly meeting.
- Mentors should be available to support their mentees with specific issues when they arise. The mentee should be able to reach their mentor through an agreed upon communication channel, and receive timely support.

Supporting new Reps: Mentors have a very important role in supporting new Reps. New reps need more frequent guidance than other reps, a meeting at least every three months (and possibly more often) is advised. You can find more guidance on how to conduct a first orientation call here.

Mentors support the council in relating information about changes and important events in the Reps program to their mentees. You are encouraged to establish what are important updates that need to be communicated, but a member of the council will post in discourse and communicate during the mentors call if there are important updates we would like the mentors to pass on to their mentees

N.B. These are not information that are given uniquely to mentors, but we need mentors’ help to make sure that important information reaches their mentees.

Communication Channels and Tools

People.mozilla.org. All mentors should have an updated profile and be in the Mozilla Reps Mentor access group

Community Portal: all Mentors should have an updated profile and be in the Mozilla Reps group.

We have a special Discourse category for mentors. Make sure that you have access to it and that you are watching it.

Mentors matrix room: all mentors should have access to it. This is the place to talk with other mentors and ask questions.

Changing your mentor

Normally the commitment for the 1:1 relationship is done for one year. After that year, the commitment can either be extended or the mentor can be changed. This allows to continue fruitful coaching sessions or to be assigned to a new mentor with a different skill set to broaden the horizon and skills of a Rep. If a mentor becomes inactive, mentors can be changed disregarding the 1 year commitment through the Reps Council.

For more details about changing your mentor, check the Reassigning a Mentor page.

Mentor Assessment

There is a yearly feedback round for both mentors and mentees. This allows to identify strengths and weaknesses we can improve upon. This highly improves the quality of the coaching relationships.

Resigning

If a mentor can no longer fulfill his/her duties as a mentor, the mentor must send an email to the Council or any of the Council Members to resign and recommend a new mentor to replace him/her.

List of Mentors

You can find the full list of mentors on the Community Portal.

Council procedure

The mentor onboarding require a Council member that follow the various steps:

Assigning

Add new reps looking for a mentor to Coaching Open Assignment document
Contact the Rep about the mentor that accepted to have him/her as mentee for an approval

Prepare mentors

The wannabe Mentor need to write to the council an email about the finished course on Teachable

 Note: The council is currently working on updating this procedure

Start with the training https://wiki.mozilla.org/ReMo/Coaching/Practice_Week

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+{{Warning |1= With effect from 1st September 2023, the Mozilla Reps program was closed and activities ended.|title= With effect from 1st September 2023, the Mozilla Reps program was closed and activities ended.}}
 {{Remonav}}
+Mozilla Reps recognizes that our primary goals are best reached through the support, encouragement, and empowerment of community through mentorship. Mentoring is a process for the informal transmission of knowledge, made possible through regular and supportive interaction.
+Being a Mozilla Reps mentor requires a familiarity with different tools and processes that the Council has put in place to better streamline the way Mozilla Reps can document their activities, request budgets for projects, order swag and interact with other Reps.
+A mentor also serves as a coach, dedicated to helping their mentee’s personal development. This includes the following responsibilities:
-Mentorship is an essential component of the Mozilla Reps program. It is the backbone of the program. Mentors decide who to accept into the program and ensure that their "mentees" (Reps) fulfill their responsibilities. They do this by:
+*Be available for their mentees in a timely manner
+*Organize regular coaching sessions with your mentees
+*Be available for other Reps for coaching sessions which fit your specialized skills
+**Example: If a mentor has a great experience in Goal Setting activities, other Reps might approach this mentor to learn more
-====Administrative====
+We encourage mentors to be as open to learning from their mentees, as they are to teaching, for the benefit and growth of both individuals and the program as a whole.
-The mentor role comes with many administrative tasks, of which these are requirements.
+__TOC__
-* Reviewing applications assigned to them on Bugzilla
+=How to Become a Mentor=
-* Interviewing applicants to learn more about them, and tell them more about the program
+Any interested official Rep can take the [[ReMo/Coaching/Training|Coaching Training]] and complete its requirements to be accepted as a mentor.
-* Informing applicants whether or not they've been accepted to the program
-* Reviewing and validating their Reps with swag and budget requests
-* Providing feedback & suggestions to the Council
-* Participating in regional meetings (online and offline), notably the annual ReMo Camp.
-====Mentoring====
+'''Please note: we are currently updating the Coaching training. If you wish to become a Mentor please email the Council so that we can keep track of those that are interested.
+'''
-The mentor role is also important in the development and success of mentees, as future leaders of the program. Starting with an orientation call, these are the requirements of mentorship:
+=Mentors Role=
-*Scheduling an Orientation Call
+The Mentor role is one of support. This involves a number of responsibilities, such as guiding new Reps within the Program, offering advice and encouragement to their mentees and supporting them in staying active and engaged withing the Reps Program.
-#Establish the preferred communication pathways
-#Establish preferred frequency of pathways (min once a month)
-#Establish mentee goals for the next 6 months.
-*Nominate mentees for Rep of the Month, for reaching or exceeding goals & expectations.
-* Flag opportunities for your mentees
-* Publicly celebrate the success of their initiatives
-* Blog Post
-* Social Media
-* Personal Email
-* Communicate recognition of emerging leaders to council
-'''NB: for detailed information on the role of Mentors, click [[ReMo/Mentors|here]].'''
+=Mentors Activities=
-== General mentoring ==
+*'''Mentors should have a general idea of how their mentees are doing and offer support as appropriate.''' To this end:
+**Mentors should  aim to '''organize at least one meeting a year with each mentee to touch base with them'''. This meeting could be used to discuss the plans of the mentee and also to establish what kind of support they need. [https://docs.google.com/document/d/1v7sRsJNsrmPkolfK_MuafgeDkm2HMQVFgnK8LwTmhoU/edit?usp=sharing A template for this meeting can be found here] and [https://docs.google.com/document/d/1iNAPzKVZz7Y66tacPYW4o9mL_RvFqlXRuVLJVO960c0/edit?usp=sharing here you can find more detailed suggestions on how to carry out the meeting].
+**Mentor '''should carry out regular communication with their mentees''' as established in the yearly meeting.
+**Mentors '''should be available to support their mentees with specific issues when they arise'''. The mentee should be able to reach their mentor through an agreed upon communication channel, and receive timely support.
-=== Sharing your experience ===
-Being a mentor is a learning and challenging experience, and other mentors (old and new) can only benefit from hearing your in depth views and experiences of the process so far. What worked for you, lessons you learn, thoughts about the process are all great things to share with the other mentors and the rest of the program. When you feel you have things to say, please share them through a blog post (your blog is on our planet right?), and then link this to our reps-mentors mailing list.
-[https://remo.etherpad.mozilla.org/mentors-experience See what other mentors have shared so far.]
+*'''Supporting new Reps''': Mentors have a very important role in supporting new Reps. New reps need more frequent guidance than other reps, a  meeting at least every three months (and possibly more often)  is advised. [[Reps/SOPs/Mentoring/Orientation/Call|You can find more guidance on how to conduct a first orientation call here]].
-=== How to work in the open ===
-'''Openness fosters transparency, accountability and perhaps most importantly, opportunity.'''
+*'''Mentors support the council in relating information about changes and important events in the Reps program to their mentees'''. You are encouraged to establish what are important updates that need to be communicated, but a member of the council will post in discourse and communicate during the mentors call if there are important updates we would like the mentors to pass on to their mentees
-Working in the open is a powerful way to help others learn what and how you do things. It drives contribution to and connections among our work, as others discover and comment on what we're doing. It's easier for someone to be inspired and join in by building on what you did.
-There is a shared record of the program and how our activities have developed over time.
+''N.B. These are not information that are given uniquely to mentors, but we need mentors’ help to make sure that important information reaches their mentees.''
-[http://openmatt.org/2011/04/06/how-to-work-open/ Read more] about the benefits of working in the open from a fellow Mozillian.
+=Communication Channels and Tools=
-====Tips on working in the open====
+*People.mozilla.org. All mentors should have an updated profile and be in the [https://people.mozilla.org/a/mozilla-reps-mentor/ Mozilla Reps Mentor access group]
-Here are some tips and resources about how to work in the open as a mentor:
-* '''Blog your experiences.''' Use a blog or a publishing tool of your choice and take the time to reflect on what you're doing, how it's going and what you are learning. Photos and videos are also great ways to show, not tell, what you're up to. [http://planet.mozillareps.org/ Add your blog to the Reps planet], a blog aggregator, so that others to better discover your reflections.
+*Community Portal: all Mentors should have an updated profile and be in the [https://community.mozilla.org/en/groups/mozilla-reps-mentors/ Mozilla Reps group].
-* '''Be vulnerable.''' It's hard sometimes to be honest and vulnerable, especially online. But sharing your fears and failures helps others know they are not alone, and often the act of expressing your fears helps overcome them. [http://www.ted.com/talks/brene_brown_on_vulnerability.html Check out this TED talk for inspiration.]
-* '''Iterate.''' By publishing something, it doesn't mean it's set in stone. Use blog posts and other forms of sharing to show the process, not just the final product. This will help remove hesitation to get things done and out there, while letting ideas and projects grow organically.
-==== What do you do?====
-How do you like to work in the open? What practices from others do you appreciate? Tell us, or better yet, publish it somewhere online for others to read and discover.
-=== How to encourage your mentee ===
+*We have a [https://discourse.mozilla.org/c/reps/mentors/268 special Discourse category for mentors]. Make sure that you have access to it and that you are watching it.
-As self-motivated as a mentee may be, we all need an encouragement from time to time, and to recognized and thanked for a work well done. Here are some tips/starting points/suggestions/ideas on how you can encourage your mentee and empower him or her to do more!
-# '''Comment on their reports'''. Reps often wonder if anyone reads their reports and if reporting an activity actually matters. To show your interest and congratulate a rep publicly for an event or any type of activities successfully accomplished, a mentor is encouraged to leave a comment on mentee's reports.
-# '''Consider writing a "Thank you, great job!" email after a big meaningful contribution'''. If a rep has done a tremendous job organizing a successful event or showcased strong leadership in an area of contribution, a mentor can congratulate him through a personalized email. Keep in mind that the more your go into the specifics of what the rep has done right, the better.
-# '''Reward good behaviour, discuss problems before condemning'''. As outlined previously, it is crucial to reinforce good behaviour. That said, problems will arise sometimes and as a mentor, you need to takle them carefully. Before exposing your mentee publicly or directly judging based on assumption, sit with your mentee, give him or her an opportunity to explain, and even more importantly, try to gather as much context (from local community for example) as you possible, to get a better understanding of the situation, and get closer to finding a slolution.
-# '''Send the Remo welcome pack'''.
-# '''Review properly and fast his/her budget request i.e. don't be a blocker'''.
-<!-- === Becoming a mentor trainer ===
+*[https://chat.mozilla.org/#/room/#reps-mentors:mozilla.org Mentors matrix room]: all mentors should have access to it. This is the place to talk with other mentors and ask questions.
-Having hands-on experience with mentoring is an important step of your contribution path in Mozilla Reps program. The accumulated experience, best practices -->
-== Mentoring process ==
-{{Admon/important |Keep bugs tidy| Please make sure that within the process the application bug is up to date with the progress and reflects the steps as noted below}}
-=== 1) Being assigned an applicant ===
+=Changing your mentor=
-Once an applicant has submitted their application form, a bug is created on bugzilla that is triaged by Reps leadership. If this applicant has been selected for the next round, they might assign this applicant to you, by assigning you the bug. If this is the case, you will receive an email informing you of this and will be able to access it.
-Bug Status : '''ASSIGNED'''<br>
+Normally the commitment for the 1:1 relationship is done for one year. After that year, the commitment can either be extended or the mentor can be changed. This allows to continue fruitful coaching sessions or to be assigned to a new mentor with a different skill set to broaden the horizon and skills of a Rep. If a mentor becomes inactive, mentors can be changed disregarding the 1 year commitment through the Reps Council.
-Bug Whiteboard : '''Mentor assigned'''
-=== 2) Screening the applicant ===
+For more details about changing your mentor, check the [[ReMo/SOPs/Mentoring/Reassigning|Reassigning a Mentor page]].
-The bug you've been assigned contains all the applicant submitted when applying. Read carefully through this information and decide whether or not you think this person is a good candidate to become a Mozilla Rep. [[ReMo/SOPs/Mentoring/Screening|Learn more...]]
-=== 3) Orientation Period  ===
+=Mentor Assessment=
-After an applicant has been approved to join the program, he or she has a period of working closely with their mentor to get started as a rep. During this period (called the "Orientation Period) a mentor will help the applicant:
+There is a yearly feedback round for both mentors and mentees. This allows to identify strengths and weaknesses we can improve upon. This highly improves the quality of the coaching relationships.
-*Take the first steps in becoming a rep, including returning a signed agreement and filling out a rep profile
+=Resigning=
-*Learn their responsibilities, such as completing monthly reports
+If a mentor can no longer fulfill his/her duties as a mentor, the mentor must send an email to the Council or any of the [https://reps.mozilla.org/people/#/group/council/ Council Members] to resign and recommend a new mentor to replace him/her.
-*Get started attending and planning events in their local area
-The duration of the orientation period from one Rep to the next. A mentor also decides when a Rep is ready "graduated" from the orientation period. [[ReMo/SOPs/Mentoring/Orientation|Learn more...]]
+=List of Mentors=
-=== 4) Post-Orientation Period  ===
+You can find the [https://community.mozilla.org/en/groups/mozilla-reps-mentors full list of mentors on the Community Portal].
-Mentors continue to work with their Reps even after the orientation period. Mentors are tasked to always:
-*Monitor their Reps' [[ReMo/SOPs/Monthly_Reports|monthly reports]]
+=Council procedure=
-*Review and validate their Reps with swag and budget requests [[ReMo/Tools_and_Resources|(see Tools & Resources)]]
+The mentor onboarding require a Council member that follow the various steps:
-*Nominate their reps for appropriate recognition and rewards
-*Answer any questions or help with any issues/problems their Reps may have
-Bug Status : '''RESOLVED'''<br>
+==Assigning==
-Bug Whiteboard : '''Accepted/Orientation Finished'''
+* Add new reps looking for a mentor to Coaching Open Assignment document
+* Contact the Rep about the mentor that accepted to have him/her as mentee for an approval
---------------------------------------------------------------------------------
+==Prepare mentors==
-=== Re-assigning mentorship to another mentor ===
+* The wannabe Mentor need to write to the council an email about the finished course on Teachable
-There are some cases when the mentor assigned to a rep can no longer fulfill his/her duties as mentor. [[ReMo/SOPs/Mentoring/Reassigning|Learn more...]]
+  ''Note: The council is currently working on updating this procedure''
-== List of Mentors ==
-Here, you can find the '''[https://reps.mozilla.org/people/#/group/mentor/ full list of mentors]''' (updated Jul 2013)
+* Start with the training https://wiki.mozilla.org/ReMo/Coaching/Practice_Week
 [[Category:Remosop]]

Reps/SOPs/Mentoring: Difference between revisions

Latest revision as of 19:26, 29 September 2023

Contents

How to Become a Mentor

Mentors Role

Mentors Activities

Communication Channels and Tools

Changing your mentor

Mentor Assessment

Resigning

List of Mentors

Council procedure

Assigning

Prepare mentors

Navigation menu

Reps/SOPs/Mentoring: Difference between revisions

Latest revision as of 19:26, 29 September 2023

How to Become a Mentor

Mentors Role

Mentors Activities

Communication Channels and Tools

Changing your mentor

Mentor Assessment

Resigning

List of Mentors

Council procedure

Assigning

Prepare mentors

Navigation menu

Search