QA/Fennec/Planning/2010/Reporter: Difference between revisions

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== Objective ==
== Objective ==
* Currently, Mobile Firefox has no way for users to interact with the Mozilla Project through the browser UI. Desktop Firefox has a "Report Broken Website" option in the Help menu that gives them a chance to offer feedback to the project without too much effort. I'd like to port that feature into an extension for Mobile Firefox and send that information to a query-able repository of anonymous feedback. Also, change the name to "Report a Problem" Mechanism.
Currently, Mobile Firefox has no way for users to interact with the Mozilla Project through the browser UI. Desktop Firefox has a "Report Broken Website" option in the Help menu that gives them a chance to offer feedback to the project without too much effort. I'd like to port that feature into an extension for Mobile Firefox and send that information to a query-able repository of anonymous feedback. Also, change the name to "Report a Problem" Mechanism.


== Brainstorming ==
== Team ==
* Areas to implement
* PM/QA: Aakash Desai (aakashd)
** Pane in options
* Dev: Mario Alvarado (marioalv)
** Pop-up dialog from button in identity panel
 
** Pop-up dialog from button in controls sidebar
== Categories of Problem Types ==
** button in preferences list
* Page Layout
* Form
* Form Helper
** pre-populate the url
* Button/Links
** problem type selection box
* Zoom
* description of problem text box
* Scrolling
* Submit report or cancel buttons
* Connection
* privacy policy link
* Browser Not Supported
* Audio/Video
* Other


== Mock-Ups ==
== Mock-Ups ==
* To instance the feedback mechanism...
* Identity Panel
** Identity Panel
[[Image:Feedback_mock_ident_text.png]]
*** '''<font color=green>Text Button:</font>''' [[Image:Feedback_mock_ident_text.png]]
 
* The submission form...
* The pop-up dialog...
** '''<font color=green>Pop-Up Dialog:</font>''' [[Image:Feedback_mock_browser_window.png]]
[[Image:Feedback_mock_browser_window.png]]
 
* The combo box
[[Image:4330268065_78ec649c88.jpg]]
 
* The comment pop-up dialog...
[[Image:4330268321_67832e2257.jpg]]
 
 
* Additional Feature Mock-Ups
** System page [http://img.photobucket.com/albums/v513/marioalv/ReporterWithAlert.jpg feedback blocking]


== Categories of Report Types ==
== The Plan ==
* plugin not shown
# {{done|Mock the extension}}
* wrong page appearance
# {{done|Mock the web interface}}
* no form helper
# {{done|Develop a working Extension}}
* button/links do nothing
#* {{done|Prototype and Focus Test (mobile-team, qa, asa and robert, etc.)}}
* browser not supported
#* {{done|Perform a qa cycle on winmo and maemo devices}}
* cannot log-in
#* {{done|Repeat step 3 as many times as needed (counter: 2)}}
#* {{done|Send to AMO for review}}
#* {{done|Get it recommended}}
# [https://bugzilla.mozilla.org/show_bug.cgi?id=540873 Change reporter.mozilla.org] to work with the mobile reporter


== Thoughts? ==
== Thoughts? ==
Line 38: Line 53:
** multi-select rather than one thing
** multi-select rather than one thing
** shown the description only when "other" is chosen
** shown the description only when "other" is chosen
** two-step
*** first instance of pop-up will have pannable list of options where the description box is with a done!
*** second instance of pop-up will have the "do you want to add comments?" box, choose category and send button


== Resources ==
== Resources ==
* {{bug|537735}} - Addition of Broken Website Reporter
* <s>{{bug|537735}} - Addition of Broken Website Reporter</s>
* {{bug|540873}} - Need an Update for reporter.mozilla.org for Mobile Firefox
** [https://wiki.mozilla.org/File:PRD_reporter.mozilla.pdf PRD] for the website
* [http://mxr.mozilla.org/mozilla-central/source/extensions/reporter/resources/content/reporter/reportWizard.js#220 Reporter Wizard Code in Firefox]
* [http://mxr.mozilla.org/mozilla-central/source/extensions/reporter/resources/content/reporter/reportWizard.js#220 Reporter Wizard Code in Firefox]

Latest revision as of 19:34, 5 March 2010

Objective

Currently, Mobile Firefox has no way for users to interact with the Mozilla Project through the browser UI. Desktop Firefox has a "Report Broken Website" option in the Help menu that gives them a chance to offer feedback to the project without too much effort. I'd like to port that feature into an extension for Mobile Firefox and send that information to a query-able repository of anonymous feedback. Also, change the name to "Report a Problem" Mechanism.

Team

  • PM/QA: Aakash Desai (aakashd)
  • Dev: Mario Alvarado (marioalv)

Categories of Problem Types

  • Page Layout
  • Form Helper
  • Button/Links
  • Zoom
  • Scrolling
  • Connection
  • Browser Not Supported
  • Audio/Video
  • Other

Mock-Ups

  • Identity Panel

Feedback mock ident text.png

  • The pop-up dialog...

Feedback mock browser window.png

  • The combo box

4330268065 78ec649c88.jpg

  • The comment pop-up dialog...

4330268321 67832e2257.jpg


The Plan

  1. [DONE] Mock the extension
  2. [DONE] Mock the web interface
  3. [DONE] Develop a working Extension
    • [DONE] Prototype and Focus Test (mobile-team, qa, asa and robert, etc.)
    • [DONE] Perform a qa cycle on winmo and maemo devices
    • [DONE] Repeat step 3 as many times as needed (counter: 2)
    • [DONE] Send to AMO for review
    • [DONE] Get it recommended
  4. Change reporter.mozilla.org to work with the mobile reporter

Thoughts?

  • instancing it
    • Under larry is a good place
  • submission form
    • pop-up dialog, some sort of about: system page, a webpage
    • possibly add populate text after type is chosen
    • multi-select rather than one thing
    • shown the description only when "other" is chosen
    • two-step
      • first instance of pop-up will have pannable list of options where the description box is with a done!
      • second instance of pop-up will have the "do you want to add comments?" box, choose category and send button

Resources

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