Thunderbird/Thunderbird8.0SupportIssues: Difference between revisions
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# '''Users erroneously led to believe that Lightning is incompatible with TB8''' [[http://getsatisfaction.com/mozilla_messaging/topics/lightning_incompatibility_with_8 GS1]],[[http://getsatisfaction.com/mozilla_messaging/topics/lightning_is_not_compatible_w_tbird_8_0_how_to_go_back_to_7_0_1 GS2]], [[http://getsatisfaction.com/mozilla_messaging/topics/v_8_0_lost_lightnig_calendar GS3]], [[http://getsatisfaction.com/mozilla_messaging/topics/my_calendar_has_disappeared-pkas9 GS4]], [[http://getsatisfaction.com/mozilla_messaging/topics/updated_thunderbird_8_0_a_lost_lighting_1_ob7 GS5]], [[http://getsatisfaction.com/mozilla_messaging/topics/how_to_roll_thunderbird_back_to_earlier_version GS6]] - Possible bug in AMO or AMO caching or outage leading to TB not offering the new version of Lightning. AFAIK Lightning was released at least 4 hours on AMO before Thunderbird 8 was released so this should NOT have happened and should not happen when TB9 is released (assuming Lightning is updated on AMO for TB9 before TB9 is released). Will monitor TB 9 closely for a recurrence of this problem. | # '''Users erroneously led to believe that Lightning is incompatible with TB8''' [[http://getsatisfaction.com/mozilla_messaging/topics/lightning_incompatibility_with_8 GS1]],[[http://getsatisfaction.com/mozilla_messaging/topics/lightning_is_not_compatible_w_tbird_8_0_how_to_go_back_to_7_0_1 GS2]], [[http://getsatisfaction.com/mozilla_messaging/topics/v_8_0_lost_lightnig_calendar GS3]], [[http://getsatisfaction.com/mozilla_messaging/topics/my_calendar_has_disappeared-pkas9 GS4]], [[http://getsatisfaction.com/mozilla_messaging/topics/updated_thunderbird_8_0_a_lost_lighting_1_ob7 GS5]], [[http://getsatisfaction.com/mozilla_messaging/topics/how_to_roll_thunderbird_back_to_earlier_version GS6]] - Possible bug in AMO or AMO caching or outage leading to TB not offering the new version of Lightning. AFAIK Lightning was released at least 4 hours on AMO before Thunderbird 8 was released so this should NOT have happened and should not happen when TB9 is released (assuming Lightning is updated on AMO for TB9 before TB9 is released). Will monitor TB 9 closely for a recurrence of this problem. | ||
# [http://getsatisfaction.com/mozilla_messaging/topics/i_want_to_use_quicktext_in_the_new_thunderbird_8 (from GS) quicktext add-on 0.9.11.1 wasn't auto-bumped to be compatible even though hasn't been updated since august 2011] - again a caching/AMO issue perhaps? | # [http://getsatisfaction.com/mozilla_messaging/topics/i_want_to_use_quicktext_in_the_new_thunderbird_8 (from GS) quicktext add-on 0.9.11.1 wasn't auto-bumped to be compatible even though hasn't been updated since august 2011] - again a caching/AMO issue perhaps? | ||
# [http://getsatisfaction.com/mozilla_messaging/topics/enigmail_add_on_not_compatible (from GS) - enigmail 1.3.3 wasn't approved in time?] | # [http://getsatisfaction.com/mozilla_messaging/topics/enigmail_add_on_not_compatible (from GS) - enigmail 1.3.3 wasn't approved in time?] (submitted October 28, 2011 for approval?) | ||
=== November 10, 2011 === | === November 10, 2011 === | ||
Revision as of 19:04, 24 November 2011
Thunderbird 8.0 issues
Not so minor
(not in order)
View | Folders | All in TB8 Beta 1 is not showing POP accounts, only IMAP accounts - this may be a one off, this was due to Tools | Account Settings .... | Server Settings | "Global Inbox "being checked instead of Ïnbox for this server's account"- This indeed appears to have been a one-off- Crash using newsgroup after the news-server requested username/password. [bug 702425 ]
- WINDOWS ONLY: For reasons unclear, some users do a Windows restore aka Windows system recovery back to a point where TB 7 was installed and then the upgrade to TB 8 results in TB8 crashing on startup. WORKAROUND: re-install TB8 using the full TB8 installer. - [bug 691847], [bug 701944], [bug 701875] - 5 Possible GS Topics: [GS1], [GS2], [GS3], [GS4, [GS5] - Looks like this is going to be fixed in TB9 or TB10 by gecko9 or gecko10 for FF9 or FF10
Minor issues or issue fixed in TB 9 or future release
See Thunderbird 9 User Changes Page
(not in order, numbered only for convenience; minor = no dataloss or non dataloss mac and linux problems since only 5% or less of TB users are mac or linux)
- [Mac] Firefox 8 and up crash with Apple's latest Java updates for OS X 10.6 and 10.7 closing tab/window containing Java applet - Minor issue for TB since who runs Java in TB :-) ? But not so minor issue for FF - [bug 700835] Fixed in TB 9 (and FF 8.0.1 and FF 9)
Add-on Issues
The following is an incomplete list of add-ons that have issues in Thunderbird 8. Please add to this list add-ons that have issues and if you find an add-on has been updated and works with Thunderbird, please strike it out using <del></del>
(not in order,numbered for convenience)
- AVG not working with TB8 topic in GS - UNVERIFIED report
Daily Support Reports
(selected dates starting the day after release day which was November 8, 2011; can't do this for every day obviously :-) !)
Folder Pane View Switcher Removal
Get Satisfaction reactions:
- in the first week after release approximately 110 replies from people upset at the change; mostly power users
- from July 2009 to June 1 2011, about 200 replies from people confused about which view they were in, how to change views, etc; mostly non power users
Roland's take - it would be great if in a future TB release we could display the current view name and provide a keyboard shortcut to switch views; simply bringing back the old folder pane widget will continue to confuse many users
November 9, 2011
raw data: http://thunderbirdrobot.posterous.com/thunderbird-support-report-from-2011119-to-20 (not in order)
- Users erroneously led to believe that Lightning is incompatible with TB8 [GS1],[GS2], [GS3], [GS4], [GS5], [GS6] - Possible bug in AMO or AMO caching or outage leading to TB not offering the new version of Lightning. AFAIK Lightning was released at least 4 hours on AMO before Thunderbird 8 was released so this should NOT have happened and should not happen when TB9 is released (assuming Lightning is updated on AMO for TB9 before TB9 is released). Will monitor TB 9 closely for a recurrence of this problem.
- (from GS) quicktext add-on 0.9.11.1 wasn't auto-bumped to be compatible even though hasn't been updated since august 2011 - again a caching/AMO issue perhaps?
- (from GS) - enigmail 1.3.3 wasn't approved in time? (submitted October 28, 2011 for approval?)