Support/Weekly Meetings/Agenda 2009-06-22: Difference between revisions
< Support | Weekly Meetings
Jump to navigation
Jump to search
(Created page with ''''Sumo''' * RC1 support status * [http://support.mozilla.com/en-US/kb/Weekly+common+issues Last week's weekly support issues] * [http://spreadsheets.google.com/ccc?key=piA-a-dXC...') |
No edit summary |
||
| (7 intermediate revisions by 3 users not shown) | |||
| Line 5: | Line 5: | ||
'''Knowledge Base''' | '''Knowledge Base''' | ||
* Crash article CSAT is up from 3.88 in May to 4.38 this month. Understandability has dropped to below 50%. | |||
* New pages addressing l10n feedback from last year: | |||
** [https://support.mozilla.com/kb/Approvers?bl=n Approvers list] | |||
** [https://support.mozilla.com/kb/How+we+are+different How we are different from other wikis] | |||
* Firefox 3.5 KB update | |||
** KB audit edits are backported to [https://support.mozilla.com/kb/Updating+articles+for+Firefox+35 Updating articles for 3.5 page]. | |||
** Now that RC2 is out everyone can update screenshots. Blog post is drafted. | |||
** Top localizers have been updating as well. de, fr, it, es, ja, nl average at over 90% on l10n Dashboard. | |||
'''Forum''' | '''Forum''' | ||
* {{Bug|464906}} happening again. | |||
* Lots of good input on [[Support/ForumUX/PRD]] | |||
'''Live Chat''' | '''Live Chat''' | ||
*[http://pastebin.mozilla.org/658785 Top chat tags (all)] ([http://pastebin.mozilla.org/658787 3.5 only]), webmail problems way up last week | |||
**[http://pastebin.mozilla.org/658790 Top user experience tags] | |||
'''Roundtable''' | '''Roundtable''' | ||
* SFD Update | * SFD Update | ||
** 61 signons | |||
** Will draft e-mail for wednesday | |||
Latest revision as of 17:26, 22 June 2009
Sumo
- RC1 support status
- Last week's weekly support issues
- Weekly metrics
Knowledge Base
- Crash article CSAT is up from 3.88 in May to 4.38 this month. Understandability has dropped to below 50%.
- New pages addressing l10n feedback from last year:
- Firefox 3.5 KB update
- KB audit edits are backported to Updating articles for 3.5 page.
- Now that RC2 is out everyone can update screenshots. Blog post is drafted.
- Top localizers have been updating as well. de, fr, it, es, ja, nl average at over 90% on l10n Dashboard.
Forum
- bug 464906 happening again.
- Lots of good input on Support/ForumUX/PRD
Live Chat
- Top chat tags (all) (3.5 only), webmail problems way up last week
Roundtable
- SFD Update
- 61 signons
- Will draft e-mail for wednesday