Support/Weekly Meetings/Agenda 2009-07-06: Difference between revisions
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'''Forum''' | '''Forum''' | ||
* Lots of unregistered helpers this week (maybe, still figuring out query) | |||
'''Live Chat''' | '''Live Chat''' | ||
*High participation last week with the release. (44 active helpers, including 6 from Mozilla QA and 1 from Firefox team) | |||
*We are now tracking the number of forum responses to live chat. Out of ~1100 chat sessions last week, about 55 continued to the forum. | |||
*[http://pastebin.mozilla.org/661166 Top tags from the 3.5 release]. (Crashes, extension compatibility, slow starting, firewall issues, and broken websites were the most common issues) | |||
'''Roundtable''' | '''Roundtable''' | ||
* T-shirts, waiting on a few e-mail addresses, then sending email | |||
Latest revision as of 17:38, 6 July 2009
Sumo
- Firefox 3.5 post-mortem
- Last week's weekly support issues
- Weekly metrics
- Are we going to change the day a week starts for weekly metrics from Sunday to Monday?
Knowledge Base
- Goal for Q3: Get CSAT above 85%
- Will publish plan.
Forum
- Lots of unregistered helpers this week (maybe, still figuring out query)
Live Chat
- High participation last week with the release. (44 active helpers, including 6 from Mozilla QA and 1 from Firefox team)
- We are now tracking the number of forum responses to live chat. Out of ~1100 chat sessions last week, about 55 continued to the forum.
- Top tags from the 3.5 release. (Crashes, extension compatibility, slow starting, firewall issues, and broken websites were the most common issues)
Roundtable
- T-shirts, waiting on a few e-mail addresses, then sending email