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==Problems with Firefox 2 on Intel Macs==
==Reporting Crashes, Freezes and Flash/Focus Problems with Firefox 2 on Intel Macs==


There have been a few reports [1][2][3] of problems with Firefox 2 on Intel Macs.
There have been a reports Firefox 2 on Intel Macs crashing frequently and freezing often.  Additionally, there have been some Flash problems reported.


Firefox 2 on Intel Mac, there is no Talkback because...xxx
Unlike PPC-based Mac, there is no [[Mozilla_QA_Community:Talkback|Talkback]] on Intel-based Macs.  


If you get a crash, please send us the report by doing...xxx
Instead, the Apple Crash report program should launch in the event of application crashes.  Please use [http://bugzilla.mozilla.org bugzilla] to log a bug with your crash report, or send your crash reports to us [mailto:qa@mozilla.org qa@mozilla.org].  [https://bugzilla.mozilla.org/attachment.cgi?id=247243&action=view Here is an example crash report.]


If you get a freeze, please use "Activity Monitor" to sample the process and send us the sample.  (More info...xxx)
If you get a freeze, please use "Activity Monitor" to sample the process.  Please use [http://bugzilla.mozilla.org bugzilla] to log a bug with your sample data, or send your sample data to us [mailto:qa@mozilla.org qa@mozilla.org].  [https://bugzilla.mozilla.org/attachment.cgi?id=246576&action=view Here is an example sample data.]
 
Activity Monitor can be found in the "Applications" folder, in the Utilities" folder.  Select the unresponsive firefox process, click "Inspect" and then click "Sample" to sample a Firefox process that is frozen.


Please also let us know:
Please also let us know:


* os version (ex:  10.4.8)
* OS Version, example:  10.4.8 (Build 8L2127)
* system details (ex:  cpu, memory, xxx)
* System Details, example:  MacBookPro, Intel Core Duo, 1.83 GHz, 2 GB RAM
* what extensions you are running (ex: xxx)
* Extensions, examples:  FoxyTunes 2.0.4, MozCC 2.2.2, etc
* the versions of your plugins from about:plugins (ex:  xxx)
* Plugin details from about:plugins
 
Confirmed issues:
 
* jc_GC deadlock (fixed by brendan for Fx 2.0.0.1), see bug #xxxxxx
* problems with flash (fixed by josh before Fx 2.0 shipped?), see bug #xxxxxx
 
Unconfirmed issues:


* large .sqlite problems with certain extensions (see this bug xxx)
== Flash/Focus Problems ==
* flash problems (see this sample xxx)
* Flash steals focus and you're unable to type in an text areas, including the URL / location bar.  [https://bugzilla.mozilla.org/show_bug.cgi?id=355071 bug #355071] ('''Update:''' fix landed, to be part of Fx 2.0.0.2)
* java problems (see this sample xxx)


Marcia Knous wrote:
==Fixed Issues (for Fx 2.0.0.1)==
* Firefox 2.0 often hangs in Intel Mac OS X 10.4.7, js_GC deadlock, (fixed by brendan for Fx 2.0.0.1), see {{bug|353962}} ('''Update:''' some people still seeing freezes, looking for details or steps to reproduce_)
* Flash doesn't work on Intel Macs due to a stale pluginreg.dat from migration from PPC (fixed by josh for Fx 2.0.0.1), see {{bug|356694}}


Yes, I can corroborate this by a recent review of Hendrix feedback that specifically calls out the Intel Mac. Flash is showing up as the #2 top crash for Mac in FF 2
==Unconfirmed Issues==
* catch all bug (memory corruption, large .sqlite problems, flash problems, java problems...) {{bug|360859}}
* crash [@ nsCertVerificationThread::Run] nsCertVerificationThread.cpp:101, see {{bug|362564}}


Rank    Count    Stack Signature
==PPC==
1    428    FadeMenuWindows <http://bugzilla.mozilla.org/buglist.cgi?query_format=&short_desc_type=allwordssubstr&short_desc=FadeMenuWindows&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailtype1=exact&email1=&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0=>
For completeness, there was also a Mac OS X 10.3 PPC top crasher that will be fixed for Fx 2.0.0.1:
2     159    Flash <http://bugzilla.mozilla.org/buglist.cgi?query_format=&short_desc_type=allwordssubstr&short_desc=Flash&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailtype1=exact&email1=&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0=>
3    137    libSystem.B.dylib.88.1.7 <http://bugzilla.mozilla.org/buglist.cgi?query_format=&short_desc_type=allwordssubstr&short_desc=libSystem.B.dylib.88.1.7&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailtype1=exact&email1=&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0=>
4    123    nsMacEventHandler::ConvertOSEventToMouseEvent <http://bugzilla.mozilla.org/buglist.cgi?query_format=&short_desc_type=allwordssubstr&short_desc=nsMacEventHandler::ConvertOSEventToMouseEvent&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailtype1=exact&email1=&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0=>
5    94    TestWindowGroupAttributes <http://bugzilla.mozilla.org/buglist.cgi?query_format=&short_desc_type=allwordssubstr&short_desc=TestWindowGroupAttributes&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailtype1=exact&email1=&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0=>


We should do whatever we can to encourage Intel Mac users to submit the Apple Crash data, since mento indicated in many ways that is more useful than Talkback data.
* crash when clicking on menubar while popup displayed ('''Mac OS X 10.3 only''') [@ FadeMenuWindows], see {{bug|351230}}, fixed for Fx 2.0.0.1

Latest revision as of 22:27, 25 January 2007

Reporting Crashes, Freezes and Flash/Focus Problems with Firefox 2 on Intel Macs

There have been a reports Firefox 2 on Intel Macs crashing frequently and freezing often. Additionally, there have been some Flash problems reported.

Unlike PPC-based Mac, there is no Talkback on Intel-based Macs.

Instead, the Apple Crash report program should launch in the event of application crashes. Please use bugzilla to log a bug with your crash report, or send your crash reports to us qa@mozilla.org. Here is an example crash report.

If you get a freeze, please use "Activity Monitor" to sample the process. Please use bugzilla to log a bug with your sample data, or send your sample data to us qa@mozilla.org. Here is an example sample data.

Activity Monitor can be found in the "Applications" folder, in the Utilities" folder. Select the unresponsive firefox process, click "Inspect" and then click "Sample" to sample a Firefox process that is frozen.

Please also let us know:

  • OS Version, example: 10.4.8 (Build 8L2127)
  • System Details, example: MacBookPro, Intel Core Duo, 1.83 GHz, 2 GB RAM
  • Extensions, examples: FoxyTunes 2.0.4, MozCC 2.2.2, etc
  • Plugin details from about:plugins

Flash/Focus Problems

  • Flash steals focus and you're unable to type in an text areas, including the URL / location bar. bug #355071 (Update: fix landed, to be part of Fx 2.0.0.2)

Fixed Issues (for Fx 2.0.0.1)

  • Firefox 2.0 often hangs in Intel Mac OS X 10.4.7, js_GC deadlock, (fixed by brendan for Fx 2.0.0.1), see bug 353962 (Update: some people still seeing freezes, looking for details or steps to reproduce_)
  • Flash doesn't work on Intel Macs due to a stale pluginreg.dat from migration from PPC (fixed by josh for Fx 2.0.0.1), see bug 356694

Unconfirmed Issues

  • catch all bug (memory corruption, large .sqlite problems, flash problems, java problems...) bug 360859
  • crash [@ nsCertVerificationThread::Run] nsCertVerificationThread.cpp:101, see bug 362564

PPC

For completeness, there was also a Mac OS X 10.3 PPC top crasher that will be fixed for Fx 2.0.0.1:

  • crash when clicking on menubar while popup displayed (Mac OS X 10.3 only) [@ FadeMenuWindows], see bug 351230, fixed for Fx 2.0.0.1
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