Support/Weekly Meetings/Agenda 2009-06-08: Difference between revisions
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* [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics] | * [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics] | ||
* [http://support.mozilla.com/en-US/kb/Weekly+common+issues Last week's weekly support issues] | * [http://support.mozilla.com/en-US/kb/Weekly+common+issues Last week's weekly support issues] | ||
** Nothing. | ** Nothing super common. | ||
* SUMO Q3 2009 goals planning | * SUMO Q3 2009 goals planning | ||
** Productize SUMO - Make SUMO a support solution that can be deployed for other software projects | ** Productize SUMO - Make SUMO a support solution that can be deployed for other software projects | ||
Revision as of 16:32, 8 June 2009
Sumo
- Weekly metrics
- Last week's weekly support issues
- Nothing super common.
- SUMO Q3 2009 goals planning
- Productize SUMO - Make SUMO a support solution that can be deployed for other software projects
- Launch Fennec Support website based on SUMO
- Implement contributor karma system to show recognition and encourage participation in the SUMO community
- Implement WYSIWYG Knowledge Base editor
- Implement Web based Live Chat client
- Forum UX (streamline process of submitting and receiving answer to forum question)?
- Upgrade TikiWiki to 3.0 and get upstreaming process in place
Knowledge Base
Forum
- Do we force forum posters to have a valid e-mail? [1]
Live Chat
Roundtable
- SFD definitely June 18th.