Support/Weekly Meetings/Notes 2012-07-30: Difference between revisions

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== Metrics ==
== Metrics ==
* Are we changing the definition of the KB Helpfulness? https://bugzilla.mozilla.org/show_bug.cgi?id=778141
*[https://support.mozilla.org/en-US/kpi/dashboard KPI Dashboard]
*[https://support.mozilla.org/en-US/kpi/dashboard KPI Dashboard]
== Community ==
== Community ==


Revision as of 21:18, 27 July 2012

Meeting Details

Mondays (meeting duration approx. 60 minutes) at approximately:

  • 9:45 AM PDT
  • 12:45 Noon EDT
  • 16:45 UTC during summer
  • 18:45 CET
  • 11:45 CST

Phone call details:

  • California: 1-650-903-0800, x92 then 9309 then #,
  • Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
  • Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

Participate in the video:

  • Video link (You'll have to download and install the Vidyo Desktop client)

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Sumo Development Update

UX

Roundtable

  • Please add your comments, questions and updates here. Use This Template for discussion items.
  1. Sumo IRC Monthly meeting - I am just reminding everyone about the meeting this Thursday https://etherpad.mozilla.org/sumo-ircmeet-august2012 - so aware will be in #sumomeet at 4pm UTC https://etherpad.mozilla.org/sumo-ircmeet-august2012

Desktop Firefox Status Update

Metrics

Community

Knowledge Base

Mobile

Services/Marketplace

Support Forum

Thunderbird

Firefox OS

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