Support/Weekly Meetings/Agenda 2009-07-06: Difference between revisions
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*High participation last week with the release. (44 active helpers, including 6 from Mozilla QA and 1 from Firefox team) | *High participation last week with the release. (44 active helpers, including 6 from Mozilla QA and 1 from Firefox team) | ||
*We are now tracking the number of forum responses to live chat. Out of ~1100 chat sessions last week, about 55 continued to the forum. | *We are now tracking the number of forum responses to live chat. Out of ~1100 chat sessions last week, about 55 continued to the forum. | ||
*[http://pastebin.mozilla.org/661166 Top tags from the 3.5 release]. (Crashes, slow starting, firewall issues, and broken websites were the most common issues) | *[http://pastebin.mozilla.org/661166 Top tags from the 3.5 release]. (Crashes, extension compatibility, slow starting, firewall issues, and broken websites were the most common issues) | ||
'''Roundtable''' | '''Roundtable''' | ||
Revision as of 17:06, 6 July 2009
Sumo
- Firefox 3.5 post-mortem
- Last week's weekly support issues
- Weekly metrics
- Are we going to change the day a week starts for weekly metrics from Sunday to Monday?
Knowledge Base
- Goal for Q3: Get CSAT above 85%
- Will publish plan.
Forum
- Lots of unregistered helpers this week (maybe, still figuring out query)
Live Chat
- High participation last week with the release. (44 active helpers, including 6 from Mozilla QA and 1 from Firefox team)
- We are now tracking the number of forum responses to live chat. Out of ~1100 chat sessions last week, about 55 continued to the forum.
- Top tags from the 3.5 release. (Crashes, extension compatibility, slow starting, firewall issues, and broken websites were the most common issues)
Roundtable