Support/Weekly Meetings/Agenda 2009-04-20

Sumo

• Weekly metrics
  • The correlation from Languages to top search terms (per language) seems to have disappeared in Omniture, so this week's top search terms are for all languages. - cilias
• Last week's weekly support issues

Knowledge Base

• Options window split is done.
  • I didn't get translations from pl, uk, and zh-CN
• All references to 3.1 should now say 3.5.
• "Hotmail full version does not work in Firefox 3" is now archived.
• Could someone review bug 398633 "KB article: Error opening Internet shortcut or local HTML file"
• Some staging copies are not in the staging area. If anyone wants to help investigating why, please help. bug 487362

Forum

Live Chat

• Participation in Live Chat still high, metrics waiting on 488791.
• New Fastpath/Webchat plugins going live Tuesday for SUMO 1.0.2 on Tuesday
• Investigating crash issues from chat users
  • More people crashing on startup with no crash reporter

Roundtable