Support/Weekly Meetings/Agenda 2009-07-06

Sumo

• Firefox 3.5 post-mortem
• Last week's weekly support issues
• Weekly metrics
  • Are we going to change the day a week starts for weekly metrics from Sunday to Monday?

Knowledge Base

• Goal for Q3: Get CSAT above 85%
  • Will publish plan.

Forum

Live Chat

Roundtable