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Thunderbird:Testing:Memory Usage Problems: Difference between revisions
Thunderbird:Testing:Memory Usage Problems (view source)
Revision as of 01:27, 10 February 2015
, 10 February 2015→Diagnosis Steps: nit
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#*check that you have the newest version of AV/firewall software | #*check that you have the newest version of AV/firewall software | ||
#*with AV/firewall software turned on, uninstall Thunderbird, '''DELETE''' the Thunderbird '''PROGRAM''' directory (not data directory), [https://www.mozilla.org/thunderbird/ download], reinstall, and retest Thunderbird. <small>If using beta or Earlybird get it from [http://www.mozilla.org/thunderbird/channel/ channels page].</small> | #*with AV/firewall software turned on, uninstall Thunderbird, '''DELETE''' the Thunderbird '''PROGRAM''' directory (not data directory), [https://www.mozilla.org/thunderbird/ download], reinstall, and retest Thunderbird. <small>If using beta or Earlybird get it from [http://www.mozilla.org/thunderbird/channel/ channels page].</small> | ||
#* | #*if problem was gone with antivirus software turned off, then see [[Thunderbird:Testing:Antivirus Related Performance Issues|AV performance issues]] for settings and information which may help. | ||
#*check with vendor's software support | #*check with vendor's software support | ||
#If you have gmail accounts, is problem seen after [http://kb.mozillazine.org/Using_Gmail_with_Thunderbird_and_Mozilla_Suite#Subscriptions unsubscribing the "All Mail" folder]? <small>see [http://gsfn.us/t/nw16 performance hit]</small> | #If you have gmail accounts, is problem seen after [http://kb.mozillazine.org/Using_Gmail_with_Thunderbird_and_Mozilla_Suite#Subscriptions unsubscribing the "All Mail" folder]? <small>see [http://gsfn.us/t/nw16 performance hit]</small> | ||