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Firefox/Input/Thank you page: Difference between revisions
update thank you page project plan
(add another idea for a future phase) |
(update thank you page project plan) |
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== Summary == | == Summary == | ||
When a user leaves feedback using one of the forms on the site, they are redirected to a "Thank you!" page. Currently, all users see the same page regardless of their sentiment or the contents of their feedback. | When a user leaves feedback using one of the forms on the site, they are redirected to a "Thank you!" page. Currently, all users see the same page regardless of their sentiment or the contents of their feedback. This page isn't very helpful. | ||
We see feedback of a variety of flavors, but there are two kinds of feedback that are interesting in regards to content on the "Thank you!" page: | We see feedback of a variety of flavors, but there are two kinds of feedback that are interesting in regards to content on the "Thank you!" page: | ||
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* May 8th, 2014: Will decided to put a bug on the books about this (https://bugzilla.mozilla.org/show_bug.cgi?id=1007840) | * May 8th, 2014: Will decided to put a bug on the books about this (https://bugzilla.mozilla.org/show_bug.cgi?id=1007840) | ||
* December 17th, 2014: Will wrote up this initial project plan. | * December 17th, 2014: Will wrote up this initial project plan. | ||
* March 9th, 2015: End of OPW. We've got some pieces done, but there's still a bunch left to do. | |||
== Phase 1 == | == Phase 1 == | ||
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# sad feedback only | # sad feedback only | ||
# require at least N words? (theory: fewer than N words will yield lousy search results from SUMO plus they're less likely asking about a problem.) | # require at least N words? (theory: fewer than N words will yield lousy search results from SUMO plus they're less likely asking about a problem.) | ||
# other filters for the feedback? | |||
When this happens, the user will see a new "Thank you!" page which will have a set of links (how many?) from SUMO | When this happens, the user will see a new version of the "Thank you!" page which will have a set of links (how many?) from SUMO related to the user's feedback. Each link will be instrumented. After the links, we'll have a link "This doesn't help me. I'd like to ask a question on SUMO." link. | ||
We'll want to capture: | We'll want to capture: | ||
# how many people see this page? | # how many people see this new version of the "Thank you!" page? | ||
# what was the feedback? what were the list of links returned from SUMO? | # what was the feedback? what were the list of links returned from SUMO? | ||
# how many people click on | # how many people click on suggestions? | ||
# how many people click on "this doesn't help me." | # for that response, which suggestion did the user click on last? | ||
# how many people click on "this doesn't help me."? | |||
We | We'll iterate on this until things are good for phase 2. | ||
Requirements: | Requirements: | ||
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} | } | ||
</bugzilla> | </bugzilla> | ||
== Phase 2 == | |||
Localize strings and open this up to non-en-US locales. | |||
Can we open this up to non-Firefox desktop products as well? Do we need a setting in the Product model regarding whether to ping SUMO for relevant links and which SUMO product to search? | |||
== Future phases == | == Future phases == | ||